Summary
Overview
Work History
Education
Skills
Timeline
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PRITANSHU PRIYA KUMAR-HUNZAN

Queenstown,OTA

Summary

I am a dedicated and driven professional with extensive experience in New Zealand’s Telecommunications and Retail industries. I have a strong focus on customer success and take pride in delivering exceptional service and building lasting relationships. My goal is to continue developing my expertise in the sales and service sector, while progressing into leadership and management roles. I bring a proactive attitude, a strong work ethic, and a commitment to adding value in people focused environments.

Overview

9
9
years of professional experience

Work History

Rental Sales Agent

Europcar Car Rental
06.2025 - Current
  • Greet and assist customers in renting vehicles as based on their preferences and needs.
  • Process rental agreements accurately and efficiently.
  • Promote and upsell additional products and services.
  • Address customer inquires and concerns promptly and professionally.
  • Achieve or exceed individual and team sales targets.
  • Inspect vehicles before and after rental periods, noting any damages.
  • Build strong customer relationships to encourage repeat business and referrals.

Customer Service Representative

Cvcheck
04.2022 - 03.2024
  • Conducted comprehensive background checks.
  • Interviewed applicants for child worker safety evaluations.
  • Completed thorough child worker safety assessments.
  • Processed police vetting.
  • Provided product knowledge and technical support to clients.
  • Responded promptly to email and phone inquiries.
  • Networked with recruiters across New Zealand and Australia.
  • Maintained strong relationships with corporate clients and their candidates.

Consumer Case Manager

Probe Group/Vodafone
11.2019 - 08.2020
  • Take full ownership of customer relationships and
    communication, ensuring seamless resolution.
  • Manage cases efficiently, delivering timely and
    effective resolutions.
  • Continuously enhance the service experience and
    optimize processes to exceed customer
    expectations.

Sales/Customer Retention Agent

Probe Group /Vodafone
05.2018 - 11.2019
  • Actively maximize sales opportunities by delivering exceptional customer service.
  • Prioritise customer retention by building strong relationships and addressing their needs effectively.
  • Provided administrative support, including answering phone calls, responding to emails.

Customer Service Representative

Sunglass Hut - Luxottica
10.2017 - 04.2018
  • Delivering exceptional customer service and providing accurate product information to customers.
  • Demonstrating full product knowledge and upholding the company brand.
  • Driving sales and upselling products to meet customer needs.
  • Ensuring effective merchandising and
    presentation of products.
  • Managing stock levels and making informed decisions about stock level.
  • Taking on store management responsibilities as needed.

Crew Member

McDonald's Restaurant
04.2016 - 08.2017
  • Greeting and assisting customers with orders.
  • Processing payments and maintaining accurate transaction records.
  • Promoting special deals and offers.
  • Managing and resolving customer complaints.
  • Handling cash transactions accurately and efficiently.

Education

High School Diploma -

Papatoetoe High School
Auckland, NZ

Skills

  • Strong Communication
  • Excellent Customer Service
  • Sales Expertise
  • Strong Problem-Solving skills
  • Excellent Interpersonal Skills
  • Quick Learner
  • Dependable and Reliable
  • Relatable and Approachable
  • Goal-Oriented Achiever
  • Ability to Work Independently or as part of a team

Timeline

Rental Sales Agent

Europcar Car Rental
06.2025 - Current

Customer Service Representative

Cvcheck
04.2022 - 03.2024

Consumer Case Manager

Probe Group/Vodafone
11.2019 - 08.2020

Sales/Customer Retention Agent

Probe Group /Vodafone
05.2018 - 11.2019

Customer Service Representative

Sunglass Hut - Luxottica
10.2017 - 04.2018

Crew Member

McDonald's Restaurant
04.2016 - 08.2017

High School Diploma -

Papatoetoe High School

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PRITANSHU PRIYA KUMAR-HUNZAN