Priti Reddy

• Provided expert guidance on industry best practices for efficient delivery management in alignment with company goals and standards.
• Coordinated with team members, enhancing their skills and expertise in service delivery management.
• Manage cases and find resolutions
• assisting other department seeking information about third party procedures of Delivery
• Responded to customer questions via telephone and written correspondence regarding various situations

• Increased customer satisfaction by addressing, resolving dispatching jobs in a timely manner
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business..
• Developed and maintained positive customer relations with Client/ Field Staff and coordinated with team member
• Handled inbound and outbound calls

• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Described product and service details to customers to provide information on benefits and advantages.
• Explained online self-help options to customers to promote additional and after-hours support choices.
• Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
• Resolved customer complaints with empathy and professionalism, ensuring repeat business.
• Developed expert product knowledge by attending training sessions and keeping up-to-date with company policies and procedures.
• overseeing flight turnarounds, addressing customer issues, and acting as the primary point of escalation to ensure smooth and efficient operations.
• Influence and ensure the contracted ground handler meets service levels, following the Qantas Airways Ground Operations Manual and safety policies.
• Monitor and assess ground handler performance through inspections and audits, ensuring compliance with service agreements and operational standards.
• Conduct pre-flight checks, handle mishandled baggage claims, and generate detailed shift reports, including any disruptions and corrective actions taken.
• Manage and oversee Qantas Club, handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
• Adhere to all safety, security, and regulatory requirements with regular on board audits

• Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
• Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
• Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
• Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
• Managed high call volume while remaining focused on delivering excellent customer experiences.
• Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
• Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
• Boosted team morale and productivity with motivational techniques and clear communication of expectations.
• Improved team performance by conducting regular training sessions and sharing industry best practices.
• Resolved escalated customer complaints swiftly, demonstrating empathy towards customers'' concerns while finding mutually agreeable solutions.
• Managed staffing levels to ensure adequate coverage during peak periods, reducing wait times and abandoned calls.
• Set performance targets for team members, holding them accountable for meeting goals and celebrating successes together.
• Implemented new call scripts to improve consistency in messaging and drive positive customer interactions.
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Developed process controls and metrics for daily management of call center.
• Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
• Supervised 18 Contact centre Reps in providing excellent customer service to callers requiring assistance for reservation system training at a time.
• Assisted in training new hires, sharing best practices for exceptional customer service delivery.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Facilitated smooth collaboration between departments through clear communication channels.

• Described product and service details to customers to provide information on benefits and advantages.
• Helped customer make reservations and ticketed booking
• Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
• Supported colleagues during periods of high demand or staff shortages, displaying a strong teamwork mentality.
• Prepared weight and balance paperwork and getting signed off by operation pilots.
• Consigned and dispatched cargo.
• Manifested departing flights
• Manually checked in passengers

• Assisted customers in making informed buying decisions through effective product presentations.
• Boosted customer satisfaction with personalized assistance, enhancing brand loyalty.
• Made reservations for various car groups
• Attended drop offs and checkout cars
• Prepared documentations relating car hire

· Boosted customer satisfaction with personalized assistance, enhancing brand loyalty.

· Made reservations for various car groups

· Attended drop offs and checkout cars

· Prepared documentations relating car hire

• Developed a loyal customer base by consistently exceeding expectations for service quality and product knowledge, leading to increased repeat business and referrals.
• Improved operational efficiency with the implementation of streamlined scheduling and task delegation processes.
• Purchased stock for shop
• Prepared documentation for stock and pricing.
• Did regular stocks takes to ensure stock levels

• Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
• Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
• Established a positive work environment through clear communication, encouragement, and recognition of achievements.
• Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.