Pritisha Prathna Devi
Taupo
Summary
Adept at critical thinking and demonstrating empathy, I significantly enhanced client wellness and independence at IHC - Idea Services. My expertise in medication administration and fostering teamwork led to a marked improvement in client care standards, showcasing my ability to multitask and solve problems efficiently.
Overview
2
2
years of professional experience
Work History
Support Worker
IHC - Idea Services
07.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Support Worker
IHC - Idea Services
02.2024 - 07.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Heathcare Assistant
Bupa Liston Heights, Taupo
09.2023 - 12.2023
- Assisted with residents hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted residents using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed residents skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Increased residents safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
Night Guest Service Agent
Hilton Lake Taupo
03.2023 - 09.2023
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
Education
Diploma In Community Health Care And Support (Leve - Health Care
New Zealand School of Education
Hamilton, WKO12.2023
Bachelor Of Commerce - Accounting & Human Resource Management
Fiji National University
Namaka, Fiji08.2020
Skills
- Attention to detail
- Critical thinking
- Empathy and patience
- Medication administration
- Documentation
- Activity planning
- Risk management
- Mental health assistance
- Teamwork and collaboration
- Multitasking
- Problem-solving
Timeline
Support Worker
IHC - Idea Services
07.2024 - Current
Support Worker
IHC - Idea Services
02.2024 - 07.2024
Heathcare Assistant
Bupa Liston Heights, Taupo
09.2023 - 12.2023
Night Guest Service Agent
Hilton Lake Taupo
03.2023 - 09.2023
Diploma In Community Health Care And Support (Leve - Health Care
New Zealand School of Education
Bachelor Of Commerce - Accounting & Human Resource Management
Fiji National University
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