Pritpal Singh
Auckland,Papatoetoe
Summary
Offering strong foundation in customer service and team leadership, eager to learn and grow within hospitality environment. Brings natural ability to connect with guests and foster positive atmosphere, coupled with skills in multitasking and problem-solving. Seeking to transition into new field where these skills can contribute to successful outcomes and continuous improvement.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Bar Manager
Crates N Cues
04.2024 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Led training sessions for new staff, improving service quality and team cohesion.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Bar Manager
Pied Piper Bar
06.2023 - 04.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Bar Assistant
Pied Piper Bar
06.2022 - 06.2023
- Ensured customers'' needs were met promptly by anticipating their requests and responding quickly to inquiries or concerns.
- Participated in regular meetings with the management team to discuss areas of improvement and implement changes as needed.
- Enhanced customer satisfaction by providing efficient and friendly service at the bar.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
- Streamlined drink preparation processes for faster service during busy times.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Checked ID cards and verified bar guests were of legal age.
- Greeted customers and provided friendly, knowledgeable service.
- Delivered food to customers at bar and tables.
- Answered customer questions about food and beverage items and assisted with menu selections.
Education
Bachelors of Applied Management - Hospitality Management
Manukau Institute of Technology
Auckland, NZ12-2021
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Health and safety
- Responsible alcohol service
- Bar management
- Inventory management
- Staff scheduling
- Quality control
- Foodservice management
- Legal compliance
Certification
LCQ- Licence Controller Qualification
Managers Certificate
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Bar Manager
Crates N Cues
04.2024 - Current
Bar Manager
Pied Piper Bar
06.2023 - 04.2024
Bar Assistant
Pied Piper Bar
06.2022 - 06.2023
Bachelors of Applied Management - Hospitality Management
Manukau Institute of Technology
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