Pritpal Singh
Hamilton
Summary
Achieve the senior level position in an organization of hospitality industry that will offer me to use my work experience as well as intellectual abilities for the betterment of the organization.
Overview
22
22
years of professional experience
Work History
Director
Arabian kebab
Patti, Punjab
06.2023 - Current
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Led team to enhance operational efficiency in food preparation processes.
- Managed inventory control to ensure stock availability and reduce waste.
- Developed training programs for staff on food safety and hygiene standards.
- Implemented customer service protocols to improve guest satisfaction.
- Coordinated marketing initiatives to promote new menu items and specials.
- Analyzed sales data to identify trends and inform strategic decisions.
HOTEL MANAGER
HOTEL SUNSTAR BEER BAR & RESTAURANT
06.2018 - 06.2023
- Oversee the dining areas supervise food and beverage service staff in accordance with operating policies.
- Maintained high standards of team behavior during shifts. set high standards for appropriate team behavior on shift.
- Handled hotel issues and provided regular feedback and coaching to the senior team to enhance operational effectiveness.
- Create positive team atmosphere among Team Members and staff.
- Duty to set high standards for appropriate team behavior on shift.
- Verified accuracy of receipts by comparing sales with deposit records.
- Inspected delivered food items and baked goods for quality and freshness.
- Deals with friendly and calm attitude with customers and ensures product quality and great service.
- Coordinated maintenance and repair services for restaurant equipment. maintenance and repair of equipment and other services and understood the building capability.
- Coached teams on exceeding guest expectations and demonstrating enthusiasm.
- Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
- Arrange for maintenance and repair of equipment and other services and understand the building capability.
- Managed shift priorities and delegated tasks to ensure smooth operations.
- Collaborated with chef to plan regular and special event menus.
- Resolved guest complaints promptly to enhance customer satisfaction.
DUTY MANAGER
THE SANDRINGHAM HOTEL (ALH)
Sandringham , Melbourne
05.2011 - 03.2012
- Coordinated staff training schedules to enhance team readiness
- Conducted inventory assessment to verify stock levels
- Managed stock control processes to ensure optimal inventory levels
- Managed inventory control processes to maintain accurate stock levels
- Managed stock ordering to ensure optimal inventory levels
- Organized functions and banquets to deliver exceptional guest experiences
- Organized cash register layouts to streamline transactions
- Assisted venue manager with various administrative tasks
- Managed customer tabs to ensure accurate billing
- Executed tab balancing procedures for financial accuracy
DUTY MANAGER
The Malvern Vale Hotel
Malvern, Melbourne
02.2011 - 04.2011
- Created a welcoming atmosphere to promote social interaction among patrons.
- Conducted staff training sessions to enhance team skills and knowledge.
- Conducted staff induction to familiarize new hires with venue policies and procedures
- Supported venue manager in daily operations and decision-making
- Managed tab tracking for accurate billing and customer satisfaction.
- Roistering
- Conducted orientation sessions for new employees to familiarize them with company policies.
- Implemented safety procedures to ensure compliance and staff safety
GAMING MANAGER
The Matthew Flinders Hotel (ALH)
Chadstone, Melbourne
01.2009 - 02.2011
- Gaming Supervisor
- Managed gaming procedures to ensure compliance and enhance safety
- Conducted inventory assessments
- Led staff members to maintain high service standards and operational efficiency
- Created staff schedules
- Delivered customer service support, resolving issues and enhancing guest experiences
- Provided customer service to address inquiries and resolve issues
- Oversaw gaming procedures to ensure compliance with regulations and enhance patron safety
- Facilitated gaming license approval
Gaming Attendant
Sandown Greyhounds Tabaret
Springvale, Melbourne
11.2007 - 01.2009
- Provided support to customers in gaming areas to enhance their experience
- Provided customers with quality drink service in a fast-paced environment
- Delivered exceptional support to enhance customer satisfaction
- Processed customer transactions accurately at the cash register
- Cashier
- Ensured adherence to gaming regulations and compliance for safe operations
- Oversaw premises to maintain safety and security for all guests
Management Trainee
The Park Hotel
11.2006 - 02.2007
Crew Member
McDonald's
01.2005 - 12.2006
- Provided customer service by addressing inquiries and resolving issues.
- Executed food preparation tasks by chopping ingredients and assembling dishes.
- Handled cashiering responsibilities by processing transactions and managing cash flow.
- Managed stock control by organizing inventory and tracking product levels.
- Assisted as kitchen hand by supporting chefs and maintaining kitchen organization.
- Kitchen hand.
- Stock control.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Spotless Catering Services
Education
Matriculation -
Central Board of Secondary Education
Senior Secondary -
Central Board of Secondary Education
Cert III - food Processing (Retail Baking) Cake & Pastry
Della International College
AUSTRALIADiploma - Business Management
Della International College
AUSTRALIASkills
- Possess excellent communication and presentation skills
- Ability to research and review new techniques
- Excellent interpersonal and communication skills
- Ability to understand diverse needs of the clients
- Possess good management and monitoring skills
- Excellent skills of coordination with clients and administration
- Operational efficiency
- Inventory management
- Staff training
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Leadership development
- Multitasking and organization
- Hiring and retention
Areas Of Interest
- Working beyond the expectations of the organization and showing concrete results.
- Giving the hundred percent performances and achieving the goals of the organization.
Personal Information
- Working beyond the expectations of the organization and showing concrete results.
- Giving the hundred percent performances and achieving the goals of the organization.
Timeline
Director
Arabian kebab
06.2023 - Current
HOTEL MANAGER
HOTEL SUNSTAR BEER BAR & RESTAURANT
06.2018 - 06.2023
DUTY MANAGER
THE SANDRINGHAM HOTEL (ALH)
05.2011 - 03.2012
DUTY MANAGER
The Malvern Vale Hotel
02.2011 - 04.2011
GAMING MANAGER
The Matthew Flinders Hotel (ALH)
01.2009 - 02.2011
Gaming Attendant
Sandown Greyhounds Tabaret
11.2007 - 01.2009
Management Trainee
The Park Hotel
11.2006 - 02.2007
Crew Member
McDonald's
01.2005 - 12.2006
Spotless Catering Services
Matriculation -
Central Board of Secondary Education
Senior Secondary -
Central Board of Secondary Education
Cert III - food Processing (Retail Baking) Cake & Pastry
Della International College
Diploma - Business Management
Della International College