Priya Darshani

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Assisted call-in customers with questions and Application forms for withdrawal .Partial /Full withdrawal.
• Communicated with clients regarding account services, statements, and balances.
• Provided primary customer support to internal and external customers.
• Completed data entry to record call notes, suggestions and questions rise for applications .
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Processed customer application promptly to increase customer satisfaction.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

• Maintained consistent positive customer feedback.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Met customer call guidelines for service levels, handle time and productivity.
• New addition – accounting records in the software – Biz System
• Ensure that all biz entries and data are completed according to its LPO and cash details to avoid invoice issues and offsetting customers’ accounts
• Investigated and resolved customer inquiries and complaints quickly.
• Following up on Nadi – Sigatoka customers for payments upon directed from HQ
• All requests forwarded from HQ should be attended and feedback given
• All circulation and advertising payments are up to date for the West
• Attending to customers if any issues
• All monies should be banked daily
• Banking reconciliation (Adv/Cir) report should be send to HQ by 4.30pm
• Till summary at COB - report forwarded to HQ by 4.30pm

• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Liaised between clients and vendors and maintained effective lines of communication.
• Performed research to collect and record industry data.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.

• Following up with receivables and payable

• Ensuring that invoicing are done on timely manner and accurate payments are processed.

• Ensure correct Purchases orders are raised.

• Data entry into Excel program for sales order

• Following up payments from clients liaising with vendors and internal term regarding bill inquiries.

• Processing payments using correct purchase order.

• Reconciliation of customer’s payment

• Preparing Bank Reconciliation

• Assist in preparing payroll.

• Handling petty cash vouchers

• Communicating with the customers, face to face as well as on telephones

• Balancing the cash register

• Achieve weekly collection target given by Credit Controller

• Notify credit controllers the clients who fail to pay within the credit period of one month

• Documented and filed records of repair work and maintenance for accurate tracking of labor hours, inventory use and equipment histories.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Identified issues, analyzed information and provided solutions to problems.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.