Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Timeline
Generic

PRIYA GAUTAM

Manukau

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.


Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer service representative

Z Gas Station
03.2025 - Current
  • Dealing with customers on call to solve the queries they have about products and services
  • Handling the financial matters that customer wants to solve whether its refunding.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Everyday do bookings in order to repair the products or replace the item
  • Also helps customer to arrange the stock from supplier with confirming from the store
  • Efficiently operates various software and websites to run the job smoothly

Interview Preparator

Boss International Studies
01.2024 - 06.2024
  • Trained students to enhance their confidence for job and university admission interviews.
  • Provided strategic interview techniques tailored to individual student needs.

Interview Preparator & Content Writer

DGVisa Immigration
12.2023 - 01.2024
  • Developed engaging content to support students in their preparation for US and UK university interviews.
  • Assisted with Statement of Purpose (SOP) writing and editing.

Admissions Counselor

Hoping Minds
11.2023 - 12.2023
  • Guided students and parents through admission processes and course selection.
  • Addressed inquiries via phone, email, and social media.

IELTS Trainer

WSC
05.2023 - 08.2023
  • Provided structured training sessions to improve students' English language skills.
  • Offered personalized feedback and support to enhance test performance.

Assistant Professor

JCDAV College
08.2022 - 05.2023
  • Taught undergraduate biotechnology students with a focus on molecular biology.
  • Designed and delivered engaging course materials.

Education

MSc - Human Genetics

Punjabi University
06.2022

BSc - Biotechnology

JCDAV College
07.2019

Skills

  • Communication skills
  • Team Player
  • Quality Oriented
  • Problem Solving Skills
  • Computer Skills
  • Customer Satisfaction
  • Leadership
  • Delegating
  • Management
  • Customer service

Certification

In-Plant Training, Verka Hoshiarpur Dairy, 2018

Accomplishments

  • First place, National Essay Contest (Indira Gandhi Vigyan Sanshodhan)
  • First place, Hindi Ratna Competition (Mahatma Gandhi Rastriya Bhasha Hindi Association)
  • Certificate of Appreciation, Science Competition (Vashisht Bharti International School)

Languages

English (Fluent)
Punjabi (Fluent)
Hindi (Fluent)

Personal Information

Hobbies: Leadership and teamwork development, Reading and research in biotechnology and genetics, Public speaking and debate competitions, Writing and content creation

Timeline

Customer service representative

Z Gas Station
03.2025 - Current

Interview Preparator

Boss International Studies
01.2024 - 06.2024

Interview Preparator & Content Writer

DGVisa Immigration
12.2023 - 01.2024

Admissions Counselor

Hoping Minds
11.2023 - 12.2023

IELTS Trainer

WSC
05.2023 - 08.2023

Assistant Professor

JCDAV College
08.2022 - 05.2023

BSc - Biotechnology

JCDAV College

MSc - Human Genetics

Punjabi University

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PRIYA GAUTAM