Priya Naicker
AUCKLAND,AUK
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Customer service professional with contact center operations, billing support, and issue escalation experience. Known for active listening, conflict resolution, and calm service recovery in fast-paced environments.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Customer Service Representative
Concentrix
, Auckland
11.2022 - Current
- Resolved customer inquiries through Concentrix contact center phone, chat, and email channels.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated difficult calls with calm, professional customer communication.
- Navigated knowledge base articles to provide consistent service solutions.
- Assisted customers with product information and troubleshooting guidance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated complex issues to Concentrix supervisors and support teams.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Childcare Provider
Christopher Robinson Childcare
St Lukes, Auckland
03.2019 - 09.2019
- Supervised daily child care activities at Christopher Robinson Childcare
- Prepared meals and snacks following family dietary guidelines
- Organized educational play and age-appropriate learning activities
- Assisted with nap routines and personal care needs
- Monitored child safety and maintained clean play areas
- Supported behavior guidance using calm, consistent redirection
- Managed toys, supplies, and childcare room organization
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Encouraged positive interactions between children by providing supervision at all times.
- Sanitized toys and tables to maintain clean, safe environment.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Assisted with feeding infants and toddlers during meal times.
Package Handler
Bon Accord Limited
Avondale, Auckland
2017 - 2018
- Kept work areas clean and followed warehouse safety rules.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Used digital database to keep records of units and stock moved.
- Packing of products and making. it ready for distribution
Checkout Operator
Z Hillsborough
mount roskill, Auckland
2014 - 2015
- Efficiently processed customer transactions using point-of-sale systems.
- Accurately handled cash and electronic payments while ensuring transaction security.
- Collaborated with team members to streamline checkout processes and enhance service.
- Delivered exceptional customer service by greeting customers with a warm demeanor.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Processed cash, card, and contactless payments accurately.
Education
Diploma in Early Childhood Educatiom Level 5 -
NZMA
Auckland11-2016
Diploma in Beautician -
Elite School of Beauty
Auckland, NZ07-2013
Certificate in Business Administration And Technology- Level 3,4 -
UNITEC
Auckland, NZ10-2008
Certificate in Foundation Studies -
UNITEC
Auckland, NZ11-2006
Skills
- Contact center operations
- Ticket management
- Issue escalation
- Order processing
- Billing support
- Knowledge base management
- Service recovery
- Conflict resolution
- Problem solving
- Active listening
- Time management
- Contact center management
Languages
English
Professional
Hindi
Professional
Timeline
Customer Service Representative
Concentrix
11.2022 - Current
Childcare Provider
Christopher Robinson Childcare
03.2019 - 09.2019
Package Handler
Bon Accord Limited
2017 - 2018
Checkout Operator
Z Hillsborough
2014 - 2015
Diploma in Early Childhood Educatiom Level 5 -
NZMA
Diploma in Beautician -
Elite School of Beauty
Certificate in Business Administration And Technology- Level 3,4 -
UNITEC
Certificate in Foundation Studies -
UNITEC