Priya Naidu
Mangere,AUCKLAND
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
Work History
Operations Supervisor
Healthcare Logistics
07.2015 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Completed bi-weekly payroll for Number employees.
Warehouse Assistant
Jackel Ltd
09.2008 - 02.2015
Travel Consultant
Horizon Travel
09.2001 - 09.2007
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
Education
High School Diploma -
Rishikul Sanatan College
Suva, Fiji Skills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Safety oversight
- Employee Development
- Warehouse Operations
- Team Leadership
- Employee Supervision
- Staff Training
- Staff Development and Training
- Root Cause Analysis
- Payroll Administration
Timeline
Operations Supervisor
Healthcare Logistics
07.2015 - Current
Warehouse Assistant
Jackel Ltd
09.2008 - 02.2015
Travel Consultant
Horizon Travel
09.2001 - 09.2007
High School Diploma -
Rishikul Sanatan College
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