Priyanka Meka

I am working as a sales consultant processing Drivers Licensing and Motor Vehicle Registration as well as verifying the documents for Real ME and IRD applications.

Key Responsibilities:

• Response to customer emails and telephone calls to answer queries.
• Employ teamwork by supporting the colleagues and acting as a vocal and engaged team member while positively and confidently delivering solutions and solving any problems.
• Consistently exceeded sales goals by 150% by leveraging strong customer service and relationship marketing skills.
• Contributed to the retention of >99% service grading.
• Work in compliance with high standard company practices and in accordance with company requirements.

Key achievements:

• Achieved 95% customer Satisfaction.
• Consistently overachieved KPI’s - 10 Members, 5 AA Plus and 5 Referrals per week.

Company-X loves solving problems with software. I worked as a Software Tester on the projects i.e, (Global Velocity, ONRC (One Network Road Classification Performance Measures Reporting Tool for NZTA), Parking Sense, Invenco)

Key Responsibilities:

• Reading and understanding technical information from third parties Participated in daily scrum meetings,providing updates on the progress of daily testing efforts.
• Conducted sanity tests to verify the testability of each build.
• Identified and developed test cases and test scenarios.
• Performed functional testing,integration testing,end to end testing and regression testing.
• Performed user acceptance testing for business users to ensure the application under test is fit for purpose and meets the specified requirements.
• Documented,tracked ,and reproduced software defects,reporting defects involving program functionality,output,online screen , and content to the Development team.
• Prioritised outstanding defects and system problems,ensuring accuracy and deadlines were met.
• Worked in agile product-focused teams Tested and worked with physical electronic devices.
• Presented technical content to stakeholders.
• Worked with and configured virtual machines, or network connected devices Attended retrospective meeting after project release to discuss pros and cons of the process and the improvement procedures.

Key achievements:

• Implemented improved testing methods which increased testing quality and reduced errors by 24%.
• Developed test scenarios,test conditions and test cases which achieved 100% test coverage.