Priyam Gajjar
AUK
Summary
Detail-oriented professional with experience in immigration services and technical support. Expertise in managing client inquiries and maintaining meticulous records. Eager to leverage strong organizational skills to enhance operational efficiency and client satisfaction. Known for delivering exceptional customer service and fostering strong relationships, ready to contribute to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Immigration Services Administrator
Destination Immigration New Zealand
03.2026 - Current
- Managed client inquiries and provided information on immigration processes.
- Assisted in document preparation and submission for visa applications.
- Coordinated appointment scheduling for consultations with immigration advisors.
- Maintained accurate records of client interactions and application statuses.
- Supported team members in administrative tasks to enhance workflow efficiency.
- Adapted quickly to changing policies and procedures within immigration practices.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Gathered, organized and input information into digital database.
- Evaluated case files to ensure accuracy and completeness before submission.
- Maintained detailed records of case progress and outcomes for reporting purposes.
Customer Support & IT Assitant
Tech Crazy
02.2024 - 06.2024
- Provided technical support to end-users, resolving hardware and software issues efficiently.
- Assisted in the installation and configuration of computer systems and network equipment.
- Conducted routine maintenance on systems to ensure optimal performance and security.
- Documented troubleshooting processes and solutions for future reference and training purposes.
- Created a more efficient helpdesk ticketing system for quicker issue resolution times.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured and tested new software and hardware.
Warehouse Assistant
A-Ward
08.2023 - 12.2023
- Operated forklifts to safely transport materials within warehouse environment.
- Assisted in inventory management by organizing stock and tracking supplies.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Collaborated with team members to streamline receiving and shipping processes.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
Education
Bachelor of Science - Computing Systems
UNITEC Institute of Technology
Auckland, NZ10-2027
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- MS office
- Documentation and reporting
- Team building and leadership
- Team collaboration
- Conflict resolution
- Relationship development
Certification
- Web Design Specialist - Dec 2020
- Advance Python - April 2022
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Interests
- Music (I have created Guinness Book of World record in hand drum know as Tabla )
- E-Sports Playing games like Valorant, CS:GO etc
- I am play Club cricket form University of Auckland Team
Timeline
Immigration Services Administrator
Destination Immigration New Zealand
03.2026 - Current
Customer Support & IT Assitant
Tech Crazy
02.2024 - 06.2024
Warehouse Assistant
A-Ward
08.2023 - 12.2023
Bachelor of Science - Computing Systems
UNITEC Institute of Technology