Priyanka Chandra
Youngevity
Auckland
2
Languages
7
years of professional experience
Customer Service Representative with a focus on high-volume inbound calls and email support. Delivers accurate issue resolution through active listening, empathy, and careful attention to detail while resolving 21–40 customer issues per week and maintaining quality on 98%+ of interactions. Brings office administration skills, clear communication, and discretion to fast-paced service environments.
Work History
Customer Service Representative
1 Year 7 Months- Responded promptly to inbound customer calls and emails, ensuring timely and accurate support to improve customer experience.
- Provided tailored solutions for customer inquiries and issues, enhancing overall customer satisfaction.
- Managed high volume of daily interactions, ensuring quality standards and attention to detail were consistently met.
- Demonstrated empathy, active listening, and discretion when addressing sensitive customer concerns.
Personal Trainer
1 Year- Developed personalised fitness programs tailored to each client’s goals, capabilities, and physical conditions.
- Monitored and corrected exercise technique to enhance client safety and promote effective workouts.
- Cultivated strong client relationships, delivering motivation and consistent support to help achieve training goals.
Office Administrator
2 Years- Coordinated daily office operations, prioritizing tasks to meet deadlines and enhance workflow.
- Tracked inventory across multiple sites, maintaining and documenting supply levels to support operational needs.
- Utilized Microsoft Office tools for efficient reporting, communication, and accurate data entry.
Sales Associate
1 Year- Educated potential members on programs, highlighting benefits and effectively addressing objections to facilitate decision-making.
- Cultivated strong member relationships through active listening and interpersonal skills, enhancing member satisfaction and retention.
- Collaborated with team to achieve sales targets while fostering a professional studio environment.
Sales Associate
3 Years- Developed extensive product knowledge in indoor and outdoor lighting options to enhance customer decision-making.
- Processed sales transactions using POS systems, ensuring accuracy and contributing to positive checkout experiences.
- Collaborated with team members to achieve sales targets and uphold store presentation standards.
Education
Personal Training Certificate in level 4 - Personal Training
Bachelor of Science - Exercise Science
Skills
Problem solving with analytical approach
Written & verbal communication
Active listening and rapport building
Strong interpersonal skills
Customer issue resolution
Attention to detail in fast paced environment
Multitasking
Appointment scheduling
Escalation management
Order processing
languages
English
Hindi
Timeline
Customer Service Representative
Youngevity
01.2025 - CurrentRead More
Personal Trainer
Jetts Fitness
01.2024 - 01.2025Read More
Office Administrator
Star Commercial Cleaning
01.2023 - 01.2025Read More
Sales Associate
Orange Theory Fitness
01.2023 - 01.2024Read More
Sales Associate
Lighting Direct
01.2020 - 01.2023Read More
New Zealand Instiuite of Health And Fitness
Personal Training Certificate in level 4 from Personal Training
Read More
University of Auckland
Bachelor of Science from Exercise Science
Read More