Summary
Overview
Work History
Education
Skills
Languages
Certification
Languages
References
Timeline
Generic

PRIYANKA DEVI

Papatoetoe,Auckland

Summary

Dedicated and service-oriented Reservation & Guest Service Agent with over 3 years of experience in the hospitality industry and background in Office Administration focused on delivering exceptional clerical and operational support for professionals.administration.I'm seeking a role that allows me to leverage my customer service expertise and HR knowledge to drive organisational success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Reservation Agent & Suite Ambassador

Barclay Suites Hotel
Auckland, New Zealand
07.2024 - Current
  • Manage daily hotel reservations via direct calls, email inquiries, and third-party booking platforms (Booking.com, Expedia, Agoda, Airbnb, etc.).
  • Maintain accurate room inventory, and update availability, rates, and promotions across all OTAs and the hotel’s central reservation system (CRS).
  • Respond promptly to guest inquiries and reservation changes, ensuring excellent communication and personalized service.
  • Process payments, confirm bookings, handle cancellations and no-shows according to company policies.
  • Assist with guest check-in and check-out procedures, ensuring smooth and efficient front desk operations.
  • Liaise between guests, housekeeping, maintenance, and other departments to fulfill guest requests.
  • Resolve guest complaints and disputes calmly and professionally, aiming to exceed expectations.
  • Generate daily and weekly occupancy and revenue reports for management review.
  • Monitor reviews on OTA platforms and coordinate with the marketing department to manage hotel reputation.
  • Upsell room categories, packages, and add-on services to increase revenue.

Guest Service Agent

Peppers Bluewater Resort
Lake Tekapo, New Zealand
01.2023 - 09.2023
  • Assist guests with check-in and check-out processes.
  • Handle reservations, cancellations, and modifications accurately.
  • Provided pre-departure assistance to clients, including sharing travel documents, answering queries, and resolving any issues.
  • Acted as the primary point of contact for guests, handling inquiries and resolving issues efficiently.
  • Identified opportunities to promote additional services to increase revenue.

HR Assistant & Payroll Clerk

Smart Buy Fiji Limited
, Fiji
01.2016 - 03.2022
  • Maintained staff records and handled all HR matters with confidentiality.
  • Assisting the HR manager with recruitment needs in interviewing, hiring & training staffs.
  • Coordinate recruitment efforts, including posting job advertisements, screening resumes.
  • Provided support to staff regarding professional and personal issues.
  • Created invoices as well as billing to submit to clients & Oversaw finances, expenses and billings.
  • Updated Payroll in excel & MYOB, VAT lodgement
  • Responded to employee inquiries regarding payroll issues and resolved discrepancies.

Admin Assistant

Nadi Chamber of Commerce and Industry Fiji
Nadi, Fiji
06.2014 - 04.2015
  • Handled calls, collected personal information of clients and managed schedules.
  • Performed a variety of administrative duties, including answering phones, delivering messages, writing memos, making copies, faxing documents.
  • Handled payments and filled all financial transaction and receipts.
  • Assisting customers to sign up and join the membership program.
  • Coordinate travel arrangements, including booking, hotels, and transportation.

Guest Service Agent

Tanoa Skylodge Hotel Fiji
Fiji, Fiji
11.2011 - 02.2012
  • Provided guests with information about the hotel, available rooms and rates.
  • Maintained strong work relationships with all hotel departments.
  • Adhered to hotel rules and procedures.
  • Attended guests(check-in & check-out).
  • Liaising with customers for booking & reservation using Opera.
  • Preparing daily reports and providing information to the manager at end of the day.

Education

Higher Education Diploma - Business in Industrial Relations and Human Resource Management

Fiji National University
Fiji
01.2022

Bachelor of Commerce - Industrial Relations and Human Resource Management, Information System

Fiji National University
Fiji
01.2015

Certificate 3 & 4 - Front Office Operations

Fiji National University
Fiji
01.2012

Skills

  • Time Management
  • Attention to Detail
  • Effective Communication
  • Critical thinking
  • Adaptability
  • Microsoft Office
  • Record Keeping & Multitasking
  • Reservation Management
  • Guest Services & Relations
  • OTA (Online Travel Agency) Channel Management
  • PMS (Property Management Systems) – eg, Opera, SIHOT, MEWS
  • Rate & Availability Management
  • Upselling & Cross-Selling
  • Complaint Resolution
  • Multitasking & Time Management
  • Payment & Billing Processing
  • Check-in / Check-out Procedures
  • Team Collaboration
  • Reporting & MYOB

Languages

  • English
  • Hindi

Certification

  • BCOM in Human Resource ,Industrial Relations & Information System
  • Higher Education Diploma in HR,IR & Business
  • Certificate in Front Office Operations
  • 2024 NZ International Qualification Recognition Level 7 Bachelor's Degree
  • IELTS NZ- 6.5
  • Certificate in Cybersecurity Awareness
  • Certificate in Health and Wellbeing in Hospitality
  • Certificate in Host Responsibilty

Languages

English
Full Professional
Hindi
Native/ Bilingual

References

References available upon request.

Timeline

Reservation Agent & Suite Ambassador

Barclay Suites Hotel
07.2024 - Current

Guest Service Agent

Peppers Bluewater Resort
01.2023 - 09.2023

HR Assistant & Payroll Clerk

Smart Buy Fiji Limited
01.2016 - 03.2022

Admin Assistant

Nadi Chamber of Commerce and Industry Fiji
06.2014 - 04.2015

Guest Service Agent

Tanoa Skylodge Hotel Fiji
11.2011 - 02.2012

Higher Education Diploma - Business in Industrial Relations and Human Resource Management

Fiji National University

Bachelor of Commerce - Industrial Relations and Human Resource Management, Information System

Fiji National University

Certificate 3 & 4 - Front Office Operations

Fiji National University

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