Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
References
Timeline
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Priyanka Priyanka

Manukau,Auckland

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experienced in fast-paced environments and adaptable to last-minute changes. Customer-focused individual with a passion for delivering exceptional service. Committed to improving customer satisfaction and driving positive outcomes.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

SIMX LTD
, Auckland
10.2023 - Current
  • Assisted customers with inquiries and resolved concerns in a timely manner.
  • Processed orders and managed customer accounts using company software.
  • Collaborated with team members to enhance service delivery and customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.

Optical Assistant

Specsavers
, Auckland
03.2023 - 10.2023
  • Assisted customers in selecting appropriate eyewear styles and lenses.
  • Conducted vision tests and recorded patient data accurately.
  • Managed inventory levels of frames and contact lenses efficiently.
  • Processed orders for glasses and contact lenses using company systems.
  • Provided outstanding customer service to enhance patient satisfaction.
  • Educated customers on proper eyewear care and maintenance techniques.
  • Trained new staff on store procedures and customer service standards.
  • Performed administrative duties such as data entry and filing paperwork.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Troubleshot technical issues related to optical instruments or devices.
  • Kept up-to-date with industry trends in order to provide informed advice to clients.

Assistant Manager

The Pavilion Indian cuisine
, Auckland
08.2021 - 01.2023
  • Cash handling.
  • Customer service.
  • Opening and closing shift.
  • Dealing with suppliers.
  • Pos experience.
  • Preparing shift schedule.
  • Maintaining records of all expenses and income on a daily, weekly, and monthly basis.
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Supervised daily operations including scheduling shifts, assigning duties.

Crew

Macdonald
06.2020 - 08.2021
  • Kitchen handling.
  • Food preparation.
  • Delivered excellent customer service in fast-paced environment.
  • Prepared and served food items according to company standards.
  • Maintained cleanliness of workstations and dining areas.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Education

Bachelor of Business - Management and leadership, Human Resource Management, Employment and Relations

Auckland University of Technology
03-2023

NCEA Level 3 -

Papatoetoe High School
01.2019

NCEA Level 2 -

Papatoetoe High School
01.2018

NCEA Level 1 -

Papatoetoe High School
01.2017

Skills

  • Giving instructions
  • Guiding new colleagues
  • Oral presentations
  • Time management
  • Organizational skills
  • Ability to work under pressure
  • Customer service
  • Health and safety
  • Balancing personal life
  • Punctuality
  • Reliability
  • Positive and professional
  • Complaint resolution

Languages

  • English
  • Hindi

Hobbies and Interests

  • Blog writing
  • Travelling

Accomplishments

  • Lion Foundation Young Enterprise Scheme graduate,2019,Award for Best Customer Interaction.

References

References available upon request.

Timeline

Customer Service Representative

SIMX LTD
10.2023 - Current

Optical Assistant

Specsavers
03.2023 - 10.2023

Assistant Manager

The Pavilion Indian cuisine
08.2021 - 01.2023

Crew

Macdonald
06.2020 - 08.2021

Bachelor of Business - Management and leadership, Human Resource Management, Employment and Relations

Auckland University of Technology

NCEA Level 3 -

Papatoetoe High School

NCEA Level 2 -

Papatoetoe High School

NCEA Level 1 -

Papatoetoe High School

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Priyanka Priyanka