Reading
Priyanka Ranabhat
Student
Tauranga
Summary
Offering positive and adaptable nature, ready to learn and thrive in customer service leadership role. Brings foundational understanding of customer service principles and ability to quickly grasp new systems and procedures. Ready to use and develop strong communication and problem-solving skills.
Overview
3
3
Languages
Work History
Customer Service
Nepal Saving & Credit Co-Operative Ltd
05.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Barista Training
The Daily Drip
03.2024 - 04.2024
- Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.
- Established trusting relationships with clients, promoting open dialogue and athlete engagement in the training process.
- Developed training materials and conducted sessions to continually improve team skills and performance.
- Developed employee training programs to enhance skill sets and career growth opportunities.
- Improved crew performance through continuous training and skill development exercises for various amphibious assault scenarios.
Education
Bachelor in Applied Management - Business Management
Toi Ohomai Institute of Technology
Poike, Tauranga11-2027
No Degree - Diploma Course in Parlor
Gita Herbal Beauty Parlor & Training Center
Tanahun, Nepal12-2024
Basic And Diploma Course in Computer - Computer
Toi Ohomai Institute of Technology
Tanahun, Nepal04-2024
Skills
Excellent customer service skills
Interests
Socializing
Dance
Timeline
Customer Service
Nepal Saving & Credit Co-Operative Ltd
05.2024 - 08.2024
Barista Training
The Daily Drip
03.2024 - 04.2024
Bachelor in Applied Management - Business Management
Toi Ohomai Institute of Technology
No Degree - Diploma Course in Parlor
Gita Herbal Beauty Parlor & Training Center
Basic And Diploma Course in Computer - Computer
Toi Ohomai Institute of Technology
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