Priyanka Purohit
Mount Roskill,AUK
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
8
8
years of professional experience
Work History
Store Manager/Shareholder Service Representative
Aadhya Shakti NZ Ltd T/A Discount Dairy
08.2022 - 08.2023
- Assessed operational efficiency of the store's departments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Implemented efficient systems for tracking stock movement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated POS system with new products and promotional offers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries and provided accurate information regarding products and services.
Store Manager
Brahm Enterprise T/A Hepburn Superettee
Glendene
08.2018 - 04.2022
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Performed regular price checks to ensure competitive pricing.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Trained and mentored associates to teach daily tasks and procedures.
- Developed relationships with suppliers to negotiate better prices.
- Updated POS system with new products and promotional offers.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and supervised new employees.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Resolved customer complaints in a timely manner.
Team Leader Health Care Assistant
Glen Lauren Care LTD T/A Lexham Gardens Resthome and Hospital
09.2015 - 02.2018
- Motivated team members through recognition programs and performance-based incentives.
- Monitored operations and reviewed records and metrics to understand company performance.
- Facilitated training sessions for new employees on company policies and procedures.
- Developed strategies for problem solving and conflict resolution among team members.
- Oversaw training and development programs to enhance team skills and knowledge.
- Prepared beds and equipment for use by healthcare professionals.
- Assisted with cleaning of rooms between patients; restocked supplies as needed.
- Maintained a clean work environment by following infection control policies and procedures.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Provided physical support to assist patients with bathing, dressing and toileting.
Education
Post Graduate Diploma in Business Management -
Whitireia Community Polytechnic
Auckland05-2016
Bachelor of Commerce -
Maharaja Sayajirao University
India12-2013
Skills
- Inventory management
- Visual merchandising
- Customer service
- Sales strategy
- Budget management
- Team building
- POS system management
- Team leadership
- Effective communication
- Supervision and training
- Team collaboration
- Systems and software expertise
Timeline
Store Manager/Shareholder Service Representative
Aadhya Shakti NZ Ltd T/A Discount Dairy
08.2022 - 08.2023
Store Manager
Brahm Enterprise T/A Hepburn Superettee
08.2018 - 04.2022
Team Leader Health Care Assistant
Glen Lauren Care LTD T/A Lexham Gardens Resthome and Hospital
09.2015 - 02.2018
Post Graduate Diploma in Business Management -
Whitireia Community Polytechnic
Bachelor of Commerce -
Maharaja Sayajirao University
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