Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Affiliations
References
Timeline
Generic

Priyanka Roy

Manurewa,Auckland

Summary

An enthusiastic, professional individual who is seeking a new, exciting and challenging role. With 5+ years of experience in customer service, my goal is to deliver exceptional service to any company I work with. Possessing good written and verbal communication skills. I am a hardworking individual who strives to achieve the best in all areas and am always eager to learn new skills to advance my knowledge and career.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Travel Consultant

House of Travel
Parnell, Auckland
04.2023 - Current
  • Booked transportation and hotel reservations using computer or telephone.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Collected payment for transportation and accommodations from customers.
  • Prepared itineraries to deliver travel arrangements to clients.

Administrative Assistant – Ferrous Yard

Sims Metal
Favona, Auckland
06.2022 - 03.2023
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Scheduled appointments, meetings and events for management staff.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.

Credit Consultant – Collections

Heartland Bank
Newmarket
11.2021 - 06.2022
  • Reviewed accounts to determine payment plan compliance.
  • Adhered to all applicable laws, regulations, and company policies.
  • Followed fair debt practices and regulatory guidelines when managing collections process.
  • Resolved billing discrepancies and customer credit issues.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Answered customer questions regarding account discrepancies or problems.
  • Resolved complex issues that arose during the collections process.

Team Coach

Qantas Airways Ltd
, Auckland
01.2018 - 11.2021
  • Ensured accuracy of passenger data entered into the reservation system, such as name, address, contact details.
  • Verified seat assignment information for each passenger before departure time.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Worked closely with gate agents to ensure smooth transition between check-in and boarding processes for customers.
  • Explained fare rules and regulations to customers while helping them select appropriate flights.
  • Provided clients with assistance in preparing required travel documents and forms.
  • Handled special requests from passengers such as additional baggage allowance or upgrades.

Brand Ambassador

Turning Heads Promotions
Auckland International Airport, Auckland
03.2017 - 12.2017
  • Worked promotional events for different products, persuading customers to purchase and documenting sales.
  • Worked with employers to identify and stock optimum products.
  • Managed relationships with vendors involved in promotional activities.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Increased sales by encouraging customers to purchase additional products and services.

Education

Year 9 - Year 13 - High School

Otahuhu College
11-2015

DIPLOMA IN LEVEL 5 TRAVEL MANAGEMENT -

NZ SCHOOL OF TOURISM

Skills

  • Excellent customer service and people skills
  • Strong administration skills
  • Intermediate to Advanced Computer skills (MS Applications)
  • Knowledge of Salesforce
  • Ability to work without supervision as well as individually and in a group
  • Ability to multi-task and manage time well
  • Leaderships skills
  • Good written and verbal communication skills
  • Team player
  • Oracle Banking System
  • Weighbridge Operations
  • Documentation Preparation
  • Leisure Travel
  • Regulations and Compliance
  • Administrative Tasks
  • Retail Sales
  • Relationship Management
  • Client Relations
  • Invoice Processing
  • Quality Assurance
  • Office Administration and Management
  • Data Entry
  • Microsoft Excel
  • Time Management

References

Available on request

Certification

  • Tourism Student of the Year 2015 Scholarshi

Languages

English
Full Professional
Hindi
Full Professional

Affiliations

  • Sports
  • Dancer
  • Baker

References

References available upon request.

Timeline

Travel Consultant

House of Travel
04.2023 - Current

Administrative Assistant – Ferrous Yard

Sims Metal
06.2022 - 03.2023

Credit Consultant – Collections

Heartland Bank
11.2021 - 06.2022

Team Coach

Qantas Airways Ltd
01.2018 - 11.2021

Brand Ambassador

Turning Heads Promotions
03.2017 - 12.2017

Year 9 - Year 13 - High School

Otahuhu College

DIPLOMA IN LEVEL 5 TRAVEL MANAGEMENT -

NZ SCHOOL OF TOURISM

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Priyanka Roy