Priyanka Sugandhi
Auckland
Summary
Reliable Executive Administrative Assistant with focused attention on detail, accuracy and business impact. Keeps reports and communications well organized and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service and Checkout
PAK'nSAVE
02.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Transaction processing and payment handling
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Collaborated with team members to develop best practices for consistent customer service delivery.
Administration and Customer Service
Adsar Hydraulics
01.2015 - 10.2022
- Interacted with customers over the phone, email and in-person to provide information, help product selection, resolve issues and ensure satisfaction
- Streamlined office processes by implementing efficient administrative systems and procedures
- Enhanced overall office productivity through effective staff management and coordination of daily tasks
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Administrator
Toyota Automobile
08.2012 - 11.2014
- Provided administrative support to various departments, assisting with data entry, filing and document preparation
- Software management and report generation
- Oversaw vehicle delivery schedules and maintain customer data.
Education
Master of Science - Computer Science
Devi Ahilya Vishvavidyalaya
06.2011
Bachelor of Science - Computer Science
Devi Ahilya Vishvavidyalaya
06.2009
Skills
- CRM Management
- Complaint resolution
- Multitasking
- Information Security
- Outstanding verbal and written communication skills
- Product Knowledge
- Excellent Customer Care
- Account updating
- Report Generation
- Consultative Sales
- Data Entry
- Scheduling
- Coordination
- Appointment Scheduling
Timeline
Customer Service and Checkout
PAK'nSAVE
02.2023 - Current
Administration and Customer Service
Adsar Hydraulics
01.2015 - 10.2022
Administrator
Toyota Automobile
08.2012 - 11.2014
Master of Science - Computer Science
Devi Ahilya Vishvavidyalaya
Bachelor of Science - Computer Science
Devi Ahilya Vishvavidyalaya
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