shruti priyankkumar Patel
Auckland
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Personable team member experienced in crafting specialty coffee and teas and providing superior customer service. Fluent in range of coffee beans, origins and blends. Dedicated to providing unique service to coffee enthusiasts in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Operations Manager
Sunny Total Cleaning
09.2016 - 11.2022
- Fully responsible for overall operation of the business including financial performance, sales and contracts, work supervision, customer satisfaction, health & safety and staff management etc
- Develop business strategies and execution plans, maintain customer relationships, to be the driver of business growth
- Communicate with clients and negotiate agreement terms to maximize company's interests
- Determine budget and monitor expenditure, forecast financial result and prepare all necessary financial reports
- Determine, manage, delegate and assign tasks and instruct team members on a daily basis
- Determine customer's needs, respond to client's inquiries and specific cleaning requests regarding jobs as needed, and allocate enough resource to ensure top quality of the service
- Plan work assignments and equipment allocations to meet contract obligations and operations goals
- Establish high quality service standard and perform Quality Control Check upon the completion of each task and ensure the compliance of audit
- Maintain team member by recruiting, selecting, orienting, and training employees, and planning, monitoring, and appraising job results
- Review and overhaul company's result and team performance, rectify procedures or policies to increase operational efficiency
- Resolve problems and customer complaints, take feedbacks and identify company's shortcomings, continuously improve quality of service, optimize company's process and minimize overhead
- Resolve problems and customer complaints, take feedbacks and identify company's shortcomings
- Supervised operations staff and kept employees compliant with company policies and procedures.
Professional Commercial Cleaner
Sunny Total Cleaning
11.2013 - 09.2016
- Work as sub-contractor so having dip knowledge of cleaning stuff
- Experience in carpet cleaning
- Very good experience in vinyl, concrete polishing, buffing and scrubbing, propane burnishes both
- Dust furniture, equipment, partitions, walls, etc
- Clean and disinfect sinks, countertops, floors, toilet, mirrors, tables, chairs, refrigerators, microwaves, etc
- In restrooms, break rooms, and/or kitchenettes
- Replenish supplies in restrooms, break rooms and kitchen.
Assistant Tutor
Royal Business College
05.2014 - 02.2015
- Help students in completing their assignments, projects, and presentations
- Keep a track of their daily studies, grades of tests conducted in schools, etc.
Software Developer & Tester Integer System
07.2012 - 03.2013
- Developing SQL procedure, functions, packages, views, data export, import, backup, and recovery.
Education
Level 7 : Diploma - Business & Management
Imperial College
Auckland07.2016
Diploma - Information & Technology
Royal Business College
Auckland04.2014
Skills
- Sales & Marketing Business Development Operations
- Stock / Inventory Control Public Relations / Brand Front Office / Guest Relations Accounts & Finance Basic
- Excellent Communication & Interpersonal Skills and the ability to motivate others: I have developed my verbal communication skills through varied employment, and through contributing to group work at a university
- Business Communication Skills: I gained valuable skills and experience in research methods and academic writing
- Good Team Player With Ability To Lead: My studies and employment have taught me how to work and co-operate with others and take on a leadership role, where needed, to align team efforts and goals
- Quality Oriented: I am committed to the effort and insight required to provide optimum results at all time
- Analysis & Problem Solver: I use active listening, initiative and sound judgment to efficiently analysiz and resolve problems
- Computer Skills: I am proficient in Internet Skills, MS Office Suite
- Client Service Skills: My experience includes identifying customer needs and providing solutions, successfully applying company policies, and maintaining cultural sensitivity
- WORK RELATED SKILLS & QUALITIES
- Able to adapt tone, language, and style for different customers and situations Creating a good first impression
- Employee Relations
Timeline
Operations Manager
Sunny Total Cleaning
09.2016 - 11.2022
Assistant Tutor
Royal Business College
05.2014 - 02.2015
Professional Commercial Cleaner
Sunny Total Cleaning
11.2013 - 09.2016
Software Developer & Tester Integer System
07.2012 - 03.2013
Level 7 : Diploma - Business & Management
Imperial College
Diploma - Information & Technology
Royal Business College
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