Promise Matautu
5 Iliad Place,Wiri
Summary
I am a dedicated and experienced Attractions ride operator at Rainbows End, demonstrating excellent safety awareness, attention to detail, and strong customer service skills. My ability to efficiently manage ride operations ensures a fun yet safe experience for visitors. Additionally, my previous experience working at McDonald's has developed my skills in fast-paced environments that include kitchen operation, food preparation and delivering exceptional customer service. these roles have equipped me with the strong communication, teamwork, and problem solving abilities, making me a reliable and versatile team player in dynamic environments.
Overview
2
2
years of professional experience
Work History
Attendant
Rainbows End
12.2024 - Current
- Assisted guests with inquiries, ensuring a welcoming environment and positive experience.
- Monitored ride operations, promptly addressing any issues to maintain smooth functionality.
- Provided clear instructions and support to guests, enhancing overall satisfaction and enjoyment.
- Conducted routine inspections of equipment and facilities, identifying maintenance needs proactively.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
Customer Service Representative & Hospitality
McDonald's
02.2023 - 04.2024
- Collaborated with team members to ensure timely service delivery.
- Maintained knowledge of menu items to provide informed recommendations.
- Adapted to fast-paced environment, ensuring smooth operations during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Prepared and served food items in accordance with safety and hygiene standards.
- Adapted quickly to changing menus and customer preferences, demonstrating flexibility.
Education
Bachelor of Arts - Criminology
Auckland University of Technology
Auckland, NZ03-2028
Skills
- Strong work ethic
- Team player attitude
- Initiative and Self-motivation
- Customer service
- Excellent communication
- Time management
- Attention to detail
- Teamwork and collaboration
- Multitasking
- Guest services
Timeline
Attendant
Rainbows End
12.2024 - Current
Customer Service Representative & Hospitality
McDonald's
02.2023 - 04.2024
Bachelor of Arts - Criminology
Auckland University of Technology
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