Overview
Work History
Education
Skills
Tools i Worked on
Timeline
Generic

Prudvi Raj Aitha

Auckland,Avondale

Overview

9
9
years of professional experience

Work History

Field Engineer

The Instillery Group Ltd
09.2022 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Monitored systems in operation and quickly troubleshot errors.
  • Walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Configured and installed computer systems for other sub-organizations.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
  • Offer technical guidance and training to new employees on IT-related matters.
  • Delivered technical sales presentations to prospects and presented benefits and value of products.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Identified any key changes to project that could affect cost, completion date and customer relationship.
  • Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.

Desktop Support Engineer

Asahi Beverages
09.2021 - 10.2022
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Monitored systems in operation and quickly troubleshot errors.
  • Walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Troubleshot potential problems and eliminated before issues escalated or cascaded.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Assisted end-users with conference room equipment setup and operation.
  • Offered technical helpdesk support to customers on printers, PCs and laptops and mobile devices.

Electrician's Apprentice

NZPML
04.2021 - 07.2022
  • Organized materials and tools in to maintain clean and neat work areas.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Pulled wire through conduits and through holes in walls and floors.
  • Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
  • Read and interpreted drawings to provide wiring layouts for new installations
  • Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
  • Identified and studied electrical problems to determine correct solutions.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Connected wires to circuit breakers, transformers and other components to create working electrical systems.

Telecommunications Technician

Chorus New Zealand
06.2016 - 04.2021
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Installed and configured new devices and system components.
  • Performed quality assurance on systems to confirm optimal performance.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Implemented training programs to improve knowledge and skills of new technicians.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Read blueprints and schematics to correctly place equipment.
  • Performed preventive maintenance of telecommunications equipment.

IT Help Desk Technician

Ntech College
03.2015 - 09.2015
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware and granted system permissions to new employees.

Education

Diploma in Level 7 - Computing And Networking

Ntech College
Auckland, NZ
04.2015

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Jayamukhi Institute Of Technological Science
India
06.2013

Skills

  • Procedural Documentation
  • Standards and Compliance
  • End-User Training
  • Project Scheduling
  • IT Skills
  • Computer Skills
  • Multitasking
  • Problem Solving
  • Equipment Installation
  • Time Management
  • Organizational Skills
  • Remote Diagnostics
  • Customer Support
  • Technical Troubleshooting
  • Technical Documentation
  • Decision Making
  • Field Testing
  • Installation Planning

Tools i Worked on

  • Active Directory
  • Azure
  • Intune
  • Microsoft Office 365 apps
  • Operating Systems
  • Mac devices
  • Driver Installation

Timeline

Field Engineer

The Instillery Group Ltd
09.2022 - Current

Desktop Support Engineer

Asahi Beverages
09.2021 - 10.2022

Electrician's Apprentice

NZPML
04.2021 - 07.2022

Telecommunications Technician

Chorus New Zealand
06.2016 - 04.2021

IT Help Desk Technician

Ntech College
03.2015 - 09.2015

Diploma in Level 7 - Computing And Networking

Ntech College

Bachelor of Technology - Electrical, Electronics And Communications Engineering

Jayamukhi Institute Of Technological Science

Similar Profiles

  • Uday Rathor

    Uday RathorUday Rathor

    IT Project Coordinator at The InstilleryIT Project Coordinator at The Instillery

  • Sheng Wang

    Sheng WangSheng Wang

    Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)

  • Timothy Moore

    Timothy MooreTimothy Moore

    Sales Manager at Retail Sales Group, Vanguard GroupSales Manager at Retail Sales Group, Vanguard Group

  • Esme Moresi

    Esme MoresiEsme Moresi

    Marketing and Growth Intern at SenddMarketing and Growth Intern at Sendd

  • Haicheng Liang

    Haicheng LiangHaicheng Liang

    Deputy Director of the Centre at Student Teaching Information CentreDeputy Director of the Centre at Student Teaching Information Centre

CREATE PROFILE
Prudvi Raj Aitha