Prudvi Raj Aitha
Auckland,Avondale
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
Work History
Desktop Support Engineer
The Installery
10.2021 - Current
- Resolved user issues using Ticketing tool and also via Face to Face
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Facilitated end-user training sessions on new software applications, increasing user adoption rates and improving overall productivity.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to business operations during the transition period.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Conducted thorough evaluations of new technology solutions before implementation, ensuring compatibility with existing infrastructure requirements while meeting organizational needs for growth and innovation opportunities.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Assisted in the planning and execution of IT audits to ensure compliance with industry regulations and best practices.
- Fostered a collaborative work environment by sharing knowledge and expertise with team members to improve overall departmental performance.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Monitored system performance to maintain system integrity.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
Desktop Support Engineer
Asahi Beverages
01.2021 - 09.2021
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Facilitated end-user training sessions on new software applications, increasing user adoption rates and improving overall productivity.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to business operations during the transition period.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Contributed to the development of disaster recovery plans designed to minimize business disruptions caused by unforeseen events or emergencies affecting IT systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
Telecommunications Technician
P2P Communications Ltd
09.2018 - 12.2020
- Improved network performance by diagnosing and resolving complex telecommunications issues.
- Implemented new telecommunications systems, enhancing overall efficiency and productivity.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Optimized network configurations for better signal quality and increased coverage area.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Trained junior technicians on proper installation techniques and troubleshooting procedures, ensuring consistent service quality across the team.
- Upgraded legacy systems to newer technologies, increasing overall network capacity and performance.
- Developed customized solutions to meet unique client requirements, resulting in increased business retention rates.
- Managed inventory levels of critical components, minimizing delays due to parts shortages or shipping issues.
- Coordinated with vendors for equipment procurement, securing competitive pricing while meeting project timelines.
- Monitored network performance metrics using advanced tools, allowing proactive identification of areas needing attention or improvement.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Assisted in the planning process for new telecommunication sites considering local demographics and geography leading to targeted expansion efforts.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Sales Executive Manager
Vodafone New Zealand
10.2016 - 08.2018
- Boosted sales revenue by implementing innovative marketing strategies and refining sales techniques.
- Developed strong client relationships for increased customer loyalty and repeat business.
- Exceeded quarterly sales targets consistently with effective lead generation and follow-up practices.
- Expanded market share by identifying new opportunities and customizing offerings to suit clients'' needs.
- Collaborated with cross-functional teams to develop comprehensive solutions for clients, resulting in increased account sizes.
- Mentored junior sales executives, contributing to their professional growth and success within the company.
- Organized regular training sessions to ensure a knowledgeable and motivated sales team.
- Established a robust referral network by leveraging existing connections and fostering new partnerships within the industry.
- Negotiated favorable contracts with clients, balancing profitability with customer satisfaction for long-term success.
IT Help Desk Technician
Ntec College
05.2015 - 09.2016
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
- Streamlined help desk operations by implementing an effective ticket management system.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
- Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Responded promptly to incoming sales leads and requests for technical support.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Diploma - Computer Networking
NTech College
Auckland08.2014
Bachelor of Electrical And Electronics Engineering -
JNTUH
India07.2013
Skills
- Debugging
- Cloud-Based Software Deployment
- Remote Diagnostics
- End-User Support
- Application Installations
- IT Security Management
- Hardware Installation
- Issue Resolution
- Technical Support
- Incident Management
- Mobile Device Management
- Advanced Troubleshooting
- Ticketing System Proficiency
- Software Installation
- Remote Desktop Support
- IT Security Protocols
- Active Directory Management
- Data Recovery
- Documentation Development
- Technical Troubleshooting
- Desktop Support
Timeline
Desktop Support Engineer
The Installery
10.2021 - Current
Desktop Support Engineer
Asahi Beverages
01.2021 - 09.2021
Telecommunications Technician
P2P Communications Ltd
09.2018 - 12.2020
Sales Executive Manager
Vodafone New Zealand
10.2016 - 08.2018
IT Help Desk Technician
Ntec College
05.2015 - 09.2016
Diploma - Computer Networking
NTech College
Bachelor of Electrical And Electronics Engineering -
JNTUH
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