Pua Komene
34 Parenga St,Lower Hutt
Summary
Accomplished Manager/Operator at Silbery Roofing, I leveraged team leadership and operations management skills to enhance productivity and customer satisfaction, achieving significant process improvements. Expert in staff training and development, I successfully mentored future leaders, reducing operational costs and fostering a positive, results-driven work environment.
Overview
23
23
years of professional experience
Work History
Manager/operator
Silbery Roofing
69 Montgomery Street, Upper Hutt
03.2008 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
Delivery Driver
Advance Electrical Wholesale
2-4 Processor Street, Porirua
08.2005 - 02.2008
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Delivery Driver
Cafe Express
Petone
06.2004 - 06.2005
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
Driver
Apparel Master
Petone
06.2002 - 06.2004
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Logistics Team Member
Resene Paints
Naenae
06.2001 - 06.2002
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
Education
None -
Rangitikei College
Marton, MWTNone -
Hutt Valley High School
Lower Hutt, WGNSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Project Management
- Performance Evaluations
- Business Administration
- Negotiation
- Product Management
Timeline
Manager/operator
Silbery Roofing
03.2008 - Current
Delivery Driver
Advance Electrical Wholesale
08.2005 - 02.2008
Delivery Driver
Cafe Express
06.2004 - 06.2005
Driver
Apparel Master
06.2002 - 06.2004
Logistics Team Member
Resene Paints
06.2001 - 06.2002
None -
Rangitikei College
None -
Hutt Valley High School