Puaawai Bennett

• Resolved customer complaints through effective communication and problem-solving techniques.
• Collaborated with team members to ensure a positive experience for all customers.
• Responded to customer inquiries through phone, email, and chat platforms.
• Maintained accurate records of customer interactions in the database system.
• Assisted customers in navigating energy service options and billing inquiries.
• Utilising Nexus, Gentrack, and Intercom software in daily operations.

Within Paperplus, we provided multiple services, such as Retail, New Zealand Post, Lotto, and Kiwibank. I was trained in all areas.

• Assisted customers with product inquiries and provided detailed information.
• Processed transactions accurately using point-of-sale systems and maintained cash register integrity.
• Handled deposits, withdrawals, and check cashing tasks promptly.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Processed incoming and outgoing mail efficiently and accurately.
• Assisted customers with inquiries regarding postal services and packages.
• Maintained inventory of postage stamps, supplies, and other materials.
• Collaborated with team members to improve workflow and service quality.
• Delivered exceptional customer service in a fast-paced environment.

• Reception/Administration Duties

- Greeting customers upon arrival

- Data Entry, recording patient details and dental history.

- Scheduled appointments and coordinated patient follow-ups.

• Prepared treatment rooms and equipment for dental procedures.
• Assisted dentists during examinations and procedures.
• Sterilized instruments and maintained a clean work environment.
• Took digital X-rays of teeth using radiographic equipment.
• Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.

• Responding to customers queries - Face to face, over the phone and via email.
• Co-ordinating room bookings and special requests
• Responding to and resolving customer complaints
• Ensured cleanliness and maintenance of escape rooms for a safe environment.
• Created and arranged visual displays for all store specials and promotions.
• Provided training and coaching for all new and existing team members.
• Directed and supervised staff members to ensure all tasks were being completed in a timely manner.