Summary
Overview
Work History
Education
Skills
Accomplishments
Personalprofile
Degrees
Hobbies and Interests
References
Certification
Languages
References
Timeline
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Pubudu Jeewantha

Auckland,New Zealand

Summary

A results-driven banking executive and customer service officer with extensive experience in 12 years [Banking, Administration and Customer Service sector- 12 Years], I am committed to contributing my skills and knowledge to the common goals and success of any organization in which I am a part. I am a committed learner who is continuously looking to broaden my knowledge as well as my skills to stay updated with industry trends and best practices. I respect feedback and I am always looking for creative ways to better my performance and contribute more effectively to the organization. Highly organized and detail-oriented administrative professional who excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Member – Customer Service

TACO Bell - Botany
Auckland
01.2023 - 01.2023
  • Responsible for marketing display and social media
  • Provided a Superior level of customer service during the peak hours
  • Managed stock and inventory
  • Collaborating with other team members to ensure smooth operations
  • Cash handling
  • Managed telephone operations
  • Provided administrative support to the store manager.
  • Resolved customer issues promptly in a professional manner.
  • Identified opportunities for process improvements within the department.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Rotated through series of different stations based on team needs.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Banking Executive / Administrative Officer

Sampath Bank PLC
Colombo, Sri Lanka
01.2012 - 01.2023
  • Provided a superior level of customer service for both key clients and high-net-worth individuals and promoted a service-oriented culture in the branch to achieve the overall branch objectives
  • Analysed market trends, identified growth opportunities, and ensured the branch remained competitive within the branch network
  • Developed marketing strategies to promote branch-level services and enhanced the overall bank brand image
  • Monitored the branch’s credit risk, market risk, operational risk, and compliance with regulatory requirements
  • Evaluated credit customers for credit products and conducted credit recovery procedures
  • Worked on special projects aimed at mitigating credit risk and optimizing the credit portfolio at the branch
  • Provided technical support for online banking platforms, mobile apps, and ATMs, and assisted customers in troubleshooting any issues they encountered
  • Supervised and trained junior staff members
  • Cross-selling Bank’s products
  • Provided administration support for the branch Manager
  • Organized events and promotions for seasons.

Senior Data Entry Operator and Administrator

MAGA Engineering Pvt Ltd
Colombo, Sri Lanka
01.2011 - 01.2012
  • Deploy Data were entered, analysed and controlled in the main database
  • Reviewed and verified data for accuracy and completeness
  • Created charts, graphs, and visual representations of data for analysis
  • Assisted in the preparation of data for presentations or decision-making
  • Offered assistance in the preparation of data for presentations or decision-making
  • Cross-checked data with stocks, stock counted and monitored stock movement
  • Supervised Junior Operators.
  • Evaluated new software programs for potential use in the company's data entry operations.
  • Maintained up-to-date records of all data entries in a database system.
  • Provided technical assistance with computer hardware and software issues when needed.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Created presentations with Microsoft PowerPoint for management team members.

Manufacturing Technician

Jaychem Industries Ltd.
Auckland
01.2023
  • Performed machine set-up activities before the start of the production run.
  • Responsible for maintaining production data records, equipment maintenance, and safety checks.
  • Assisted with troubleshooting issues related to the manufacture of products.
  • Assisted in training other technicians on the proper use of equipment and safety protocols.
  • Collaborated with team members to achieve daily production goals.
  • Evaluated existing processes and procedures for opportunities for cost savings or efficiency gains.
  • Analyzed data from production logs to identify areas needing improvement.
  • Developed new processes for improved efficiency in production.
  • Documented all process deviations and reported them to the supervisor.
  • Coordinated with cross-functional teams to resolve production issues.

Education

Master of Management – NZQA Level 9 - Business Management

Toi- Ohomai Institute of Technology
Rotorua, NZ
07-2024

Master of Business Administration – NZQA Level 9 - Business Administration

University of Sunderland
Sunderland, United Kingdom
01-2022

OTHM Level 07 Diploma in Strategic Management And Leadership - Strategic Management

International College of Business And Technology
Colombo, Sri Lanka
10-2022

Skills

  • Ability to analyze financial statements
  • Experience with Customer Relationship Management (CRM) systems
  • Knowledge of core banking systems (Finacle)
  • Competence in data analysis tools (MS Office package, SPSS)
  • Social media marketing platforms and software
  • MS Office package
  • Performance Tracking
  • Workflow Coordination
  • Good Manufacturing Practices
  • Project Management
  • Troubleshooting and diagnosis

Accomplishments

Achieved distinction for Master's thesis on enhancing customer loyalty to digital banking products in Sri Lanka at the University of Sunderland, UK.

Awarded - Certification of Achievement Team Player - Jaychem Industries Limited - New Zealand

Personalprofile

Manage Pubudu Dinesh Jeewantha, Immediately, https://www.linkedin.com/in/pubudu-jeewantha-332873285/, Possible

Degrees

  • MMgt, Toi- Ohomai Institute of Technology, Rotorua, New Zealand, 2023
  • MBA, University of Sunderland, Sunderland, United Kingdom, 2022 - 2022
  • OTHM Level 07 Diploma in Strategic Management and Leadership, International College of Business and Technology, Colombo, Sri Lanka, 2021 - 2022

Hobbies and Interests

  • Volunteer Work or Community Involvement
  • Swimming and Badminton
  • Reading and Researching
  • Arts, Creativity and interior designing

References

Referees are available upon request.

Certification

  • First Aid Level 1

Languages

English
Professional

References

References available upon request.

Timeline

Team Member – Customer Service

TACO Bell - Botany
01.2023 - 01.2023

Manufacturing Technician

Jaychem Industries Ltd.
01.2023

Banking Executive / Administrative Officer

Sampath Bank PLC
01.2012 - 01.2023

Senior Data Entry Operator and Administrator

MAGA Engineering Pvt Ltd
01.2011 - 01.2012

Master of Management – NZQA Level 9 - Business Management

Toi- Ohomai Institute of Technology

Master of Business Administration – NZQA Level 9 - Business Administration

University of Sunderland

OTHM Level 07 Diploma in Strategic Management And Leadership - Strategic Management

International College of Business And Technology

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