Dynamic and results-driven professional with a strong background in customer service, team leadership, and operational efficiency within the insurance and retail sectors. Proven success in enhancing customer retention, streamlining workflows, and driving team performance. Skilled in Salesforce CRM, project execution, and cross-functional collaboration.
Certified in Anti-Money Laundering (AML) and Know Your Customer (KYC) Compliance, with hands-on experience applying regulatory standards in client onboarding and policy reviews.
Available upon request.