Puneet Inder Singh Gill
Otahuhu
Summary
I am seeking a Full-time work for a forward-thinking company along with my education to develop my skills and Knowledge. I am a highly motivated, dedicated and focused individual with a strong drive to succeed. And good time management skills, I believe I will be an asset to your company.
Dynamic professional with an excellent blend of leadership, technical ability and strong educational background seeking a challenging and rewarding opportunity, to work with an organization of repute which recognizes my true potential & effectively utilize my analytical skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Technician
Datacom Systems
04.2024 - Current
- Genetec Access control and ALPR
- Educated customers on effective use of security systems.
- Installed access and elevator controls, alarms and video surveillance systems.
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Installed various types of high-tech security systems such as access and elevator controls, alarms and video surveillance systems.
- Performed installations of high-tech security systems, which included access and elevator controls, alarms and video surveillance systems.
- Explained how to properly use security systems so that customers were knowledgeable.
- Read and understood product manuals and blueprints.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Responded to maintenance calls and troubleshot devices.
- Demonstrated features and functionality of alarm systems to customers.
- Delivered services to customer locations within specific timeframes.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Generated detailed reports on completed projects, highlighting any challenges faced during installation as well as recommendations for future improvements in processes or equipment choices.
CCTV and Security Technician
Advanced security group
01.2023 - 03.2024
- Reactive service for access control, intruder, CCTV and intercom systems
- Installation of electronic access control hardware
- Installation of electronic CCTV Cameras
- Installation of electronic intruder detection systems
- Programming and pre-commissioning of above systems
- Planned preventative maintenance
- Fault attendance to rectify any security related software/hardware issues
- Fault attendance to afterhours call out and to any security related software/hardware issue
- Must attend regular training sessions in
- Access control products
- Elevated Work Platform (EWP) training
- CCTV training courses as identified
- Online product training
- Comply with all company and customer health and safety requirements
- Performing other duties as directed.
Owner Operator
New Zealand Couriers
04.2021 - 12.2022
- Sort and deliver mail, parcels and other goods
- Collect items for delivery from businesses or private homes
- Keep a record of deliveries made, including the delivery of registered mail
- Receive payment on delivery of goods, or arrange for accounts to be settled
- Hold mail for customers who are away and redirect mail for people who have changed address
- Keep their delivery vehicle in good working order
- Planning your own run
- Making customers your first priority and representing company in the best order
- Maintaining your vehicle to the top standards.
Team Leader
Nurse Call Solutions
11.2020 - 04.2021
- Manage the contractors, sub contractors and NCS techs with day to day tasks to meet deadlines
- Follow plan and specifications for installation of nurse call and associated ELV devices
- Pre-wire, fit off, terminating, testing, Cat5, Cat6, patch panels
- Repair and replace faulty wiring and defective parts
- Testing of cabling
- Follow wiring diagrams for fault finding of equipment
- Use of test equipment instruments
- Follow instructions by Regional Manager
- Follow floor plans and elevations to prewire nurse call, MATV and data cables
- Intertape joinery and elevation plans for second fix
- Wear NCS uniform and have a tidy appearance
- Liaise with all necessary people to complete contracts
- Help on other sites when requested
- Look after NCS equipment
- Attend meetings on behalf of NCS
- Pass on any leads that may be discussed
- Have all tools required for the job at hand in safe working order
- Maintain a respectable image on behalf of NCS
- Positively promote the NCS Brand
- Foster the NCS values of “Passionate, Positive, Honest”
- Adhere and promote Health & Safety in the workplace.
Security and Data Technician
Falcon Electrical Ltd
02.2018 - 10.2020
- Taking phone calls, emails and other requests for SD service work
- Assisting with the coordination & scheduling of labour for breakdown/service work
- Routine/planned SD maintenance work
- Assisting with the coordination of labour for project works
- Making sure that appropriate quality and compliance standards are met
- Using available IT resources to track progress of all works (as required)
- Enforcing Falcon Policy and Procedures to maintain an effective, efficient and safe workplace
- Accounting, costing and assistance with billing of SD works.
Business Development Coordinator/First Line Maintenance Officer
JDM Security
06.2017 - 02.2018
- Receiving, logging and attending ATM faults in the area
- Diagnosis and Maintenance of the hardware
- Troubleshooting network connection, server, router, communication error with the system
- Repair hardware and reconfigure hardware to resolve issues such as faults, receipt printer jam, power failure, reconfigure, dispenser error, Epp initialization and card reader error
- Run different tests to diagnose faults of the software
- Analyzing, troubleshooting and correcting network problem on-site
- Experience working with CARDAX, CASHTRAK, TACT, NCR ATM and TIMEGATE Systems
- Safely carrying cash from point to point
- Monitoring CCTV cameras
- Customer Service
- Incident Reporting
- Completing all the necessary work by the end of the shift.
Security Officer
Armourguard Security
12.2016 - 06.2017
- Allowing and Blocking Access to visitors, Contractors and staff
- Experience working with CARDAX Systems
- Entering and maintaining workers and staff database
- Allowing and blocking access remotely to staff
- Monitoring CCTV cameras
- Customer Service
- Incident Reporting
- Completing all the necessary work by the end of the shift.
Hardware Technician
PC Hutt Ltd.
04.2016 - 08.2016
- Troubleshooting
- Repairing logic boards
- Installing new screens on laptops
- Installing various software’s
- Resolving various issues
- Installing printers and scanners
- Remote Access
- Managing Databases
- Meeting with Clients
- Installing CCTV and capturing
- Diagnosing and resolving technical hardware and software issues
- Supporting MAC OS and Microsoft OS
- Customer service (Dealing with around 25-30 end users daily).
CSR
Z Energy
12.2014 - 12.2015
- Providing outstanding customer service
- Operating and managing the till and POS systems
- Making incident reports and following procedures in case of emergency
- Completing all the necessary work by the end of the shift
- Solving the customer problem
- Providing customers fast, friendly and hassle-free service.
Customer Service Representative (Part Time)
Subway, Clendon
09.2014 - 12.2014
- Greeting Customers
- Coordinating with team
- Receive Calls
- Resolve customers issues.
Java Programmer
Centre of Development of Advanced Computing (Indian Govt. Research and Development)
11.2012 - 04.2013
- Developing Projects for Govt
- Of India
- Meeting Deadlines given by the Client
- Resolving hardware issues onsite as well as remotely
- Meeting clients to know about their requirements
- In-depth code knowledge and its working
- Independent project handling as well as good team worker.
Helpdesk Representative
Matrix Communications Limited, India (part time)
03.2011 - 07.2012
- Provide quick, friendly and effective customer service via phone and email
- Achieve “FIRST-CALL” resolution
- Log all calls and monitor response times and outcomes
- Install, maintain and repair Ethernet, fiber optic networks and telecom circuitry
- Analyze user problems and make suggestions for prevention of future problems
- Quickly identify and resolve client’s technical issues
- The ability to listen carefully and provide clear and precise guidance
- Connect the customer with the RIGHT products and services
- Remain professional, friendly and patient always
- Keep records of the problem’s computer users have
- Sound understanding of computer software packages and computer and network hardware
- Strong problem-solving and decision-making skills
- Excellent verbal and written communication skills
- Sound knowledge of Microsoft Office; Particularly in Excel, Word and Outlook
- Able to work autonomously and in a team environment.
Education
Graduate Diploma in Information and Technology, Level 7 -
Waikato Institute of Technology(WINTEC), Hamilton
Hamilton04.2015
Bachelor’s of Technology in Computer Science and Engineering -
Regional Institute of Management And Technology, India
05.2013
Skills
- Ability to connect and have meaningful conversations with customers
- Wide knowledge about alarm panels like Genetec , Tecom , Concept , paradox, Bosch, Integriti , DSC, Paradox, and Protégé
- Experience of working and setting up CCTV and PTZ cameras of various brands like Hikvision, Bosch, UNV, Arlo etc
- Experience in setting up home routers, P2p, mesh networks and workplace AP units
- Have strong analytical and problem-solving skills
- Highly organized and methodical
- Good working Knowledge of fiber, DSL
- Good Developing skills in Net
- Great skills in problem-solving and analyzing
- Great skills and knowledge of MS Office
- Well presented with professional manner
- Effective listener – ensure I gain RIGHT information from customers so I can deliver RIGHT service
- Ability to remain calm and objective in all situations
- Ability to analyze situations and handle objections
- Ability to educate customers on products when required
- Training staff on applications when required
- Testing upgrades and configuration changes to supported systems
- Knowledge of Basic SQL
- Ensuring continuity and quality by owning resolution of issues across all applications
- Video Surveillance
- Intrusion Detection
- Service Calls
- Customer Service
- Network Security Management
Certification
- Class 1 , 2: Full
- Class 4,6: Learners
- DG Endorsement
- Working at Heights
- Elevated work Platform
- Site safe pass
Languages
English
Other languages
Systemapplicationstools
- MS Office - all versions
- CRM’s - Wire line
- IOS (Apple)
- IP scan
- DSL and Fibre
- Information technology
- Telecommunications
- Networking devices
- Test Tools, Test Plan
- Hard disk data recovery
Permanentresidencevisa
True
Fullnzdriverslicense
True
Ownvehicle
True
Nonsmoker
True
Availabletoworkeveningsshiftworkandweekends
True
Abletorelocateeasilyifrequired
True
Attributes
- The ability to easily identify the customer's needs and provide thoughtful and timely solutions.
- Strong listening, communication and verbal comprehension skills.
- Excellent computer skills and are confident using multiple applications.
- I am customer focused and will stop at nothing to deliver first class customer service.
- I complete work in a thorough and organized manner.
- Highly organised and the ability to meet desired outcomes.
- Happy to work in team or alone.
- The ability to engage with customers and connect them with the “right” products and services.
- I am tech savvy and can deal with multiple systems.
- I am passionate about providing outstanding customer service and exceeding expectations.
Greencoa
SC ST
Cleancriminalrecordandcheckedbymoj
True
References
- Jay Singh , Senior security Technician, Datacom Systems, 0273020222
- Jonathen Vuuren, Team Leader Advanced security, 027-373-8153, jvvjono@gmail.com
- Jahvaughan Maneana, Independent contractor, 027-421-5196
- David O’Hanlon, Branch Controller Armourguard (Hawke’s Bay), 027-691-8849
Hobbies and Interests
- Speedway
- Formula 1
- Track racing /Drifting
- Motorcycle rides/expeditions
Timeline
Security Technician
Datacom Systems
04.2024 - Current
CCTV and Security Technician
Advanced security group
01.2023 - 03.2024
Owner Operator
New Zealand Couriers
04.2021 - 12.2022
Team Leader
Nurse Call Solutions
11.2020 - 04.2021
Security and Data Technician
Falcon Electrical Ltd
02.2018 - 10.2020
Business Development Coordinator/First Line Maintenance Officer
JDM Security
06.2017 - 02.2018
Security Officer
Armourguard Security
12.2016 - 06.2017
Hardware Technician
PC Hutt Ltd.
04.2016 - 08.2016
CSR
Z Energy
12.2014 - 12.2015
Customer Service Representative (Part Time)
Subway, Clendon
09.2014 - 12.2014
Java Programmer
Centre of Development of Advanced Computing (Indian Govt. Research and Development)
11.2012 - 04.2013
Helpdesk Representative
Matrix Communications Limited, India (part time)
03.2011 - 07.2012
Graduate Diploma in Information and Technology, Level 7 -
Waikato Institute of Technology(WINTEC), Hamilton
Bachelor’s of Technology in Computer Science and Engineering -
Regional Institute of Management And Technology, India
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