Punnapa Satrakhom
33A Hampton Terrace, Parkvale, Tauranga,BOP
Summary
The experienced executive secretary provides comprehensive administrative support to upper-level teams. Adept at managing calendars, preparing reports, and coordinating meetings. Over 10 years of service work field demonstrated excellent customer service, problem-solving, and communication skills. A hardworking with strong organizational skills and a positive work attitude. Ready to help the team achieve company goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Nail Technician
Everlast Nail
02.2020 - 01.2021
- Developed and maintained strong relationships with customers to increase loyalty, trust, and satisfaction.
- Applied manicures and pedicures following colour and style preferences of clients to enhance aesthetics and groom nails.
- Create custom nail art designs for clients.
- Managed over 50 customers per day during school holiday and Christmas season.
- Oversaw schedule to manage appointments of new and existing clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
Beauty Therapist
Cinderella Beauty Spa
10.2018 - 01.2020
- Performed all facial and body treatments as well as manicures, pedicures, and eye treatments.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients on care processes and advised on further care and products.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Maintained regular client list and successfully handled walk-in customers.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
Waitperson
Khun Phan Thai Restaurant
09.2015 - 09.2016
- Served food and beverages promptly with focused attention to customer needs.
- Displayed enthusiasm and promoted excellent service to customers.
- Worked with POS system to place orders, collected payment for food and drinks served, balanced cash receipts, and maintained accurate cash drawer.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Executive Secretary
Asia Corporate Development Public Company Limited
04.2013 - 01.2015
- Handled confidential information in professional manner.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Coordinated travel arrangements and bookings for executive staff.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Took notes and dictation at meetings.
Secretary to Chairman
J.V.Control Limited (Lotus Arts De Vivre)
03.2007 - 12.2012
- Scheduled appointments and conducted follow-up call to clients.
- Entered data into system and updated customer contacts with confidential information to keep records current.
- Managed and handled incoming and outgoing phone calls, also responded to emails and other correspondence to facilitate communication and filter Chairman's email priorities.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Offered technical support and troubleshooting issues to enhance office productivity.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Managed filing system, entered data, and completed other clerical tasks.
- Provided information and research to support Chairman's needs.
- Managed Chairman's expense claim to accounting department.
Receptionist
Tricor Executive Recruitment Limited
06.2006 - 12.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated a multi-line telephone system to answer and direct a high volume of calls.
- Answered phones promptly and directed incoming calls to the correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Human resource and administration document supportation.
Passenger Service Agent
(TAGS)Thai Airport Ground Services
05.2004 - 03.2006
- Checked in passengers at Airline's counter, loaded luggage, and confirmed all carry-on items met federal guidelines.
- Coordinated and cooperated with other airlines in all cases.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
- Announced flight boarding, final call, flight status updates, and information about gate changes or flight delays.
- Escorted handicapped passengers from terminal to aircraft.
- Educated passengers on safety procedures and assisted disabled passengers.
- Rescheduled flights, issued refunds, and assisted passengers with alternative travel arrangements.
Education
Business Administration And Technology (Level 4)
Toi-ohomai, TePukenga
Tauranga, NZ01.2023
Business Administration And Technology (Level 3)
Toi-ohomai, TePukenga
Tauranga, NZ07.2022
Certificate - Acrylic & Gel With Nail Art System
Star Nail International
Bangkok, Thailand06.2018
Certificate - Manicure & Pedicure in Nail Treatment
Cuccio Naturale Conducted By NailproAcademy&Nailnc
Bangkok, Thailand06.2018
Bachelor of Arts - Humanities (First Class Honors G.P.A.3.5)
Kasetsart University
Bangkok, Thailand01.2003
Skills
- Time management and work prioritization
- Multitasking and Problem-Solving
- Effective communication
- Administrative support
- Customer service
- Appointment setting
- Schedule management
- Meeting coordination and support
- Travel arrangements
- Spreadsheet creation
- Document and report preparation
- Presentation design
- Microsoft Office
- Facial/body treatment, waxing, eye treatment and enhancement, manicure, pedicure
Certification
- New Zealand Certificate in Business (Level 4) Administration and Technology
- New Zealand Certificate in Business (Level 3) Administration and Technology
- Environ Professional, Retail, Cool Peel, Ionzyme DF machine training certificate
- Cuccio Naturale conducted by NailPro Academy&nailnct Manicure and Pedicure in nail treatments certificate
- Star Nail International Arcylic&gel with nail art system certificate
- Kasetsart University Bachelor's degree in faculty of Arts (Thai) with first-class honors G.P.A. 3.5
Timeline
Nail Technician
Everlast Nail
02.2020 - 01.2021
Beauty Therapist
Cinderella Beauty Spa
10.2018 - 01.2020
Waitperson
Khun Phan Thai Restaurant
09.2015 - 09.2016
Executive Secretary
Asia Corporate Development Public Company Limited
04.2013 - 01.2015
Secretary to Chairman
J.V.Control Limited (Lotus Arts De Vivre)
03.2007 - 12.2012
Receptionist
Tricor Executive Recruitment Limited
06.2006 - 12.2006
Passenger Service Agent
(TAGS)Thai Airport Ground Services
05.2004 - 03.2006
Business Administration And Technology (Level 4)
Toi-ohomai, TePukenga
Business Administration And Technology (Level 3)
Toi-ohomai, TePukenga
Certificate - Acrylic & Gel With Nail Art System
Star Nail International
Certificate - Manicure & Pedicure in Nail Treatment
Cuccio Naturale Conducted By NailproAcademy&Nailnc
Bachelor of Arts - Humanities (First Class Honors G.P.A.3.5)
Kasetsart University
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