Pushpinder Singh
Nelson,NSN
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Green Acres
08.2023 - 06.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Delivery Driver
Food Delivery
01.2022 - 12.2023
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Chef De Partie
Mission Restaurant
01.2018 - 01.2022
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
Chef De Partie
Vidal Restaurant
10.2017 - 12.2017
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.
- Collaborated with fellow chefs de partie to create daily specials, showcasing culinary creativity and diversity.
Pizza Delivery Driver
Dominos's Pizza
12.2016 - 10.2017
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
Education
Certificate in Computing Level 5 - Computing
Eastern Institute of Technology
12.2022
Diploma in Cookery Level 4 & 5 - Chef Training
Universal College of Learning
09.2017
Skills
- Operations Management
- Vendor Management
- Decision Making
- Problem Solving
- Team Leadership
- Customer Service
- Time Management
- Marketing Strategy
- Organizational Skills
- Customer Support
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Call Center Representative
Green Acres
08.2023 - 06.2024
Delivery Driver
Food Delivery
01.2022 - 12.2023
Chef De Partie
Mission Restaurant
01.2018 - 01.2022
Chef De Partie
Vidal Restaurant
10.2017 - 12.2017
Pizza Delivery Driver
Dominos's Pizza
12.2016 - 10.2017
Certificate in Computing Level 5 - Computing
Eastern Institute of Technology
Diploma in Cookery Level 4 & 5 - Chef Training
Universal College of Learning
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