Puvi Nadason
Pakuranga Heights,Auckland
Summary
Experienced in sales and account management with a strong foundation from roles in teaching and client success management. Proficient in customer-facing and managerial positions. Currently, in an account management role, I assist clients in building and scaling their businesses using a client success framework and effective strategies. Notably, my clients have achieved significant growth compared to previous years. My background as a high-school teacher enhances my communication and conflict-resolution skills, contributing to a solid administrative foundation for success in various roles. A fast learner, I readily adapt to changes when necessary. My experience as a manager and personal training business owner fosters teamwork and a business-oriented mindset. Committed to achieving results.
Overview
5
5
years of professional experience
Work History
Client Success Manager
MacroActive Ltd
11.2021 - Current
- Managed over 140 online businesses in a B2B structure and their various platforms using
- SaaS
- Helped over 15 clients achieve earnings between $10,000-$60,000 in monthly recurring revenue through effective management and strategy
- Part of the team which assisted in becoming the Hi-Tech Emerging Company of the Year Finalists in 2022
- Experience with multiple CRM platforms such as Zoho, Hubspot and ClickUp
- Aided in a companywide restructure which helped improve customers satisfaction results and employee efficiency
- Monthly business reviews which include online website/social media traffic analytics, customer satisfaction reports, and various other measurables
Nadason Fitness- Personal Trainer and Online Coach
06.2018 - Current
- Developed, planned and led personal and group fitness sessions as well as well known specialty fitness programs
- Traveled to China to train the Tianjin Men’s National volleyball team
- Have helped over 100 satisfied customers
- Organized files and created a new system for personal fitness plans, records and contracts
- Drove client retention while managing daily individual sessions
- Increased membership enrollment by using innovative sales and promotional techniques organically
- Recruited new participants each month with expertise in relationship-building.
Health and Physical Education Teacher
Macleans College
01.2019 - 11.2021
- Evaluated students' academic and social growth and kept appropriate records and prepared progress reports to gauge performance.
- Fostered positive and pleasant classroom culture while maintaining learning development goals
- Established and communicated clear objectives for all educational activities
- Created engaging lesson plans, fostered a culture of discovery and provided well-organized classroom structure to help students succeed within the curriculum.
- Consulted with teachers in other disciplines to identify and adopt successful pedagogical strategies to implement in the classroom
- Gained teaching registration despite the circumstances through lockdown.
Education
Bachelor's Degree - Health and Physical Education
University Of Auckland
Auckland, AUK11.2018
NZIHF - Certificate in Fitness and Contracting level 4 (Personal -
NZIHF
Auckland, AUK06.2018
Skills
- Maintaining Clean Work Areas
- Key Performance Indicators (KPI)
- Collaborative Environments
- ROI Understanding
Head Coach for Macleans Premier Basketball Team - 2019-2021
Coached the U19 Boys Premier Basketball team to a top 4 position in the Counties Manukau Region
Timeline
Client Success Manager
MacroActive Ltd
11.2021 - Current
Health and Physical Education Teacher
Macleans College
01.2019 - 11.2021
Nadason Fitness- Personal Trainer and Online Coach
06.2018 - Current
Bachelor's Degree - Health and Physical Education
University Of Auckland
NZIHF - Certificate in Fitness and Contracting level 4 (Personal -
NZIHF
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