Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Qianhe Li

tauranga bethlehem,Tauranga Bethlehem

Summary

Majestic had been a family business that I've dedicated my time and effort since the day it was opened. I have had many years of experience at but not limited to customer service, sales and the job of receptionist, I did whatever it was needed for the shop to run smoothly during the day and made sure I promoted each product to the fullest. I am fully reliable and great with cash handing, managing my time well and have the flexibility of working during the weekends and public holidays. I have have many years experience at Majestic Nails and Beauty, excelling in customer service and satisfaction. my family has come from china but I have grew up here, so I'm bilingual in English and Chinese, I effectively resolved customer complaints with empathy, and outstanding communication skills. I used to work under high-pressure situations, such as 12 hour shifts during charismas periods and but still consistently exceeding service goals and promoting products successfully.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier/Receptionist

Majestic Nails and Beauty
07.2020 - 04.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.

Education

I'm Currently A Year 13 Student -

Bethlehem College
Bethlehem
11-2025

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • understand more than one language
  • Bilingual (English & Chinese): Native proficiency in both languages
  • Sales Experience: Proven ability to promote products and services effectively

Languages

English
Native or Bilingual
Chinese
Native or Bilingual

Timeline

Customer Service Cashier/Receptionist

Majestic Nails and Beauty
07.2020 - 04.2025

I'm Currently A Year 13 Student -

Bethlehem College
Qianhe Li