Qianying Hu
Palmerston North,Takaro
Summary
Currently working as a Shift Leader at Burger King New Zealand, where I lead teams in a fast-paced environment, manage customer service, and handle cash and operational tasks. I bring strong organisational, communication, and problem-solving skills, with proven ability to coordinate people and processes. I am eager to apply these strengths in an administrative role at Massey University to support efficient operations and excellent service.
Overview
13
13
years of professional experience
Work History
Shift Leader
Burger King New Zealand
12.2023 - Current
- Run the shift – make sure food, service, and cleanliness are up to standard.
- Lead the team – assign jobs, support staff, and train new crew.
- Help customers – solve problems and handle complaints.
- Cash handling – open/close store, count tills, and follow money rules.
- Keep it safe and clean – follow food safety and health & safety rules.
- Report issues – record what happened on the shift for the manager.
Crew Member
Burger King New Zealand
01.2018 - 01.2021
- Welcomed and assisted customers at the front counter and drive-through, effectively taking orders and introducing products.
- Worked in the kitchen to efficiently pack orders while maintaining a clean and safe work environment.
- Operated the cash register and managed transactions accurately.
- Collaborated closely with team members to ensure timely and efficient service.
- Assisted in training and onboarding new team members.
Part-time Crew Member
O&Bowl at the Plaza
02.2018 - 07.2018
- Assumed responsibility for store opening and prepared all required materials.
- Stand at front counter during lunch hours, take orders, prepared food, and hand cash transactions.
- Maintained cleanliness in work areas as required.
English Teacher
New Oriental Education & Technology Group
01.2013 - 01.2016
- Instructed primary school students in basic grammar, vocabulary, and communication skills.
- Developed comprehensive lesson plans and engaging materials to promote effective learning.
- Conducted assessments and provided constructive feedback to students to enhance their performance.
- Collaborated with fellow teachers to create a positive and supportive learning environment.
- Organized and participated in extracurricular activities to enrich students' educational experience.
- Maintained open communication with parents to discuss students' learning outcomes and classroom performance.
Education
New Zealand Certificate in Business - Administration and Technology
Open Polytechnic
Graduate Diploma in Management - Business Studies
Massey University
05.2018
Bachelor's Degree - English, Minor in Hospitality
Sichuan International Studies University
06.2013
Skills
- Customer Service: Strong interpersonal skills, handling complaints, ensuring good customer experience
- Leadership & Team Management: Ability to lead crew, delegate tasks, train new staff, motivate team, resolve conflicts
- Teamwork: Positive attitude, strong cooperative spirit, and receptive to criticism and suggestions
- Problem-solving – handling unexpected issues calmly and finding solutions
- Computer literacy – using Microsoft Office (Word, Excel, PowerPoint, Outlook), Teams, Zoom
- Communication Skills: Clear instructions; communicating with the team, customers, and managers; giving feedback
- Data entry & accuracy – entering information quickly and correctly into systems
- Multitasking – managing several tasks at once in a busy environment
- Time management – prioritizing work, meeting deadlines, handling busy workloads
- Confidentiality – keeping sensitive information safe and private
- Learning Ability: Open to spontaneous and proactive learning, with the ability to quickly acquire new knowledge and apply it to tackle fresh challenges
- Bilingual: English and Mandarin Chinese
Timeline
Shift Leader
Burger King New Zealand
12.2023 - Current
Part-time Crew Member
O&Bowl at the Plaza
02.2018 - 07.2018
Crew Member
Burger King New Zealand
01.2018 - 01.2021
English Teacher
New Oriental Education & Technology Group
01.2013 - 01.2016
Graduate Diploma in Management - Business Studies
Massey University
Bachelor's Degree - English, Minor in Hospitality
Sichuan International Studies University
New Zealand Certificate in Business - Administration and Technology
Open Polytechnic