Qiaoyu Qiu
Auckland,New Zealand
Summary
Major in Sports Management and passion for sports and extensive knowledge of sports, expertise in administration and customer service. Theoretical knowledge in sports business, human resources, sports economics, project management, risk management, and facility management in the sports industry. Practical working experience in administration support, customer and stakeholder services, sales, and KPI achievement. Eligible to gain a comprehensive and critical understanding of delivery efficient administration assistance and customer management in the business industry.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
Irelax NZ
12.2023 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Developed and implemented sales strategies to increase profits.
Cars Dealer
Ideal Cars
10.2021 - 07.2023
- Provide comprehensive customers services for customers.
- Recommend suitable options and suggestions for vehicles for potential customers.
- Learned and followed company procedures to maintain consistency and standards.
- Followed up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Cars cleaning and grooming.
Officer
Aqua Artist Swimming School
01.2023 - 05.2023
- Administration operation: Operated daily administration works in office, including arranging course schedules and coaches' working timetables, email replies, and determining courses' training content with coaches and manager
- Facility management: Maintained stadium and swimming pool is running at standard level, regular safety checked and planet checked, recorded any storage shortage of stadium
- Customer service and stakeholders connection: Provided course instruction for new customers and suggestions with course choosing, regularly followed up with current customers, provided training feedback of students to their parents, and extended any potential new customers.
Intern officer and basketball coach
ABSL, Auckland Basketball Association
04.2022 - 11.2022
- Community delivery: Associated with contacting several potential qualified basketball clubs and groups that are made by Asians, promoting the advantages and benefits that
- ABSL can be able to provide for them
- Participated in several community promotions, school delivery activities, and up- skill courses with other coaches in ABSL and cooperated with the operation
- Administration operation: Associated with completing the regular office works weekly and any other additional administration tasks with the team
- Training session' coaching: Participated in the weekly training sessions during the semester and semester breaks as an assistant coach and co-operated with coaching and training session management.
Education
Bachelor of Sports -
Massey University
Auckland, AUK11.2022
Skills
- Administration Project management
- Innovation spirit Time management
- Customers services
- Facility services and management Human Resources
- Risk management Excel PowerPoint
- Problem-solving Teamwork marketing research
- Native or Bilingual Proficiency
- Customer Support
- Full Professional Proficiency
- Price Negotiation
- English
- Chinese
Additional Information
- Driver license, full license (12/2021 - Present)
Certification
- Full driver licence
- First Aid certificate
- Permanent resident visa
Timeline
Sales Representative
Irelax NZ
12.2023 - Current
Officer
Aqua Artist Swimming School
01.2023 - 05.2023
Intern officer and basketball coach
ABSL, Auckland Basketball Association
04.2022 - 11.2022
Cars Dealer
Ideal Cars
10.2021 - 07.2023
Bachelor of Sports -
Massey University
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