Qingyun( NYX) Lin
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Reliable management （understanding B to B & B TO C business models）with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Talented financial leader well-versed in accounting principles and regulations. Motivated to keep company financial operations compliant, accurate and cost-effective. Ready to bring 10+ years of experience and take on challenging new role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Retails Store Owner
Self Employer
Christchurch, CAN
09.2019 - Current
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Trained and motivated employees to perform daily business functions.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed comprehensive marketing strategies to attract new customers and retain existing ones.
Point Of Sale Consultant & Asian Department Manage
Oxygen Pos & IT
Christchurch, CAN
01.2015 - 08.2019
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Enhanced communication among team members, fostering a collaborative and supportive work environment.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Mentored junior consultants, fostering professional growth and building strong team dynamics.
- Managed client relationships through regular check-ins and updates on project progress.
Private Tour
Multiple Travel Agency & Company
Southland
01.2014 - 11.2016
- Guided groups of up to 56 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Handled cash transactions for ticket sales, maintaining accurate records for financial reporting purposes.
- Contributed to marketing efforts by creating compelling promotional materials highlighting tour features and benefits.
- Collaborated with team members to design new tours catering to diverse interests within our target audience.
- Assisted office operations for improved efficiency and customer service satisfaction.
Restaurant Supervisor
Holiday Inn Hotel
Queenstown, OTA
08.2011 - 12.2013
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
Food & Beverage Operational Assistant
Holiday INN Hotel
Christchurch, CAN
04.2011 - 08.2011
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Streamlined workflow processes for increased efficiency, resulting in quicker service times.
- Handled customer complaints professionally, leading to improved guest retention rates.
- Improved customer satisfaction by implementing efficient service processes and maintaining food quality standards.
- Helped establish a positive workplace culture through teamwork and open communication among employees.
- Collaborated with kitchen staff to ensure timely delivery of delicious and visually appealing dishes.
Front of House Assistant
Convention Centre ( Council)
Christchurch, CAN
01.2010 - 05.2011
- Contributed to a positive work atmosphere by fostering strong relationships with coworkers and management.
- Conducted routine inventory counts, maintaining accurate stock levels for optimal replenishment.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Ensured compliance with safety regulations and sanitation guidelines, promoting a safe dining experience for all guests.
- Streamlined front of house operations for improved efficiency and overall guest experience.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Hospitality & Business Management
Avonmore Tertiary Institute
150 Hereford Street, Christchurch Central City11.2009
Skills
- Store operations
- Local market understanding
- Social Media Marketing
- Employee Scheduling
- Guest satisfaction
- Operational Efficiency
- Health and safety compliance
- Recruitment and hiring
- Scheduling Coordination
- Menu development
- Employee Retention
- LCQ license
Certification
Hospitality administration & Business area certificate
customer service
Health and safety
Barista certificate
hospitality operation department management
Business development management
LCQ lICENSE
First-Aid certificate
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Retails Store Owner
Self Employer
09.2019 - Current
Point Of Sale Consultant & Asian Department Manage
Oxygen Pos & IT
01.2015 - 08.2019
Private Tour
Multiple Travel Agency & Company
01.2014 - 11.2016
Restaurant Supervisor
Holiday Inn Hotel
08.2011 - 12.2013
Food & Beverage Operational Assistant
Holiday INN Hotel
04.2011 - 08.2011
Front of House Assistant
Convention Centre ( Council)
01.2010 - 05.2011
Hospitality & Business Management
Avonmore Tertiary Institute