Qinisile Batten
Caspak
Northshore,Auckland
1
Language
14
years of professional experience
I am a reliable, detail-oriented professional with a strong background in customer sales and service. I am passionate about delivering exceptional customer experiences and am now seeking to transition into an Office Admin or a Sales Support role where I can continue to grow and develop my career. I have a proven track record of maintaining high service standards and building lasting customer loyalty. Open-minded and perceptive, I thrive in team environments and enjoy tackling challenges that require creative, practical solutions. I bring a proactive approach, strong problem-solving skills, and a genuine commitment to supporting customers and contributing to team success. I hold a National Diploma in Marketing (Honours), equipping me with strong business and communication skills to complement my practical experience.
Work History
Temporary General worker
1 Month- Finding faults and unsealing packagings.
Customer Specialist Representative
9 Months- Demonstrating strong customer relations in answering queries over the phone, in person and via email.
- Resolving a variety of queries and escalations.
- Provide administration support; Customer relationship and service support.
- Providing simple solutions to simplify the banking experience for customers.
- Building and Maintaining long enduring relationships by building rapport.
- Educating our customers on our different banking channels and recommending products and services to best suit their needs.
- Empowering customers to become self-sufficient with the aid of our self-service platforms.
- Reason for leaving: Departed due to personal circumstances which have since been resolved, and I am now eager to return to a full-time customer service role.
Customer Service Representative
8 Years 11 Months- Delivery of exceptional customer experience against the balanced scorecard standards.
- Manage the growth of active customer accounts base to increase client base.
- Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
- Comply with governance in terms of legislative and audit requirements.
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
- Track, control and influence sales and services with a specific aim to increase sales and service efficiencies.
- Provide accurate and reliable sales and service statistics.
Vodacom Subscriber Collections
1 Year- Call centre credit controller.
- Collecting of billing targets.
- Identifying of bad debts and reduce debt age by means of collection.
- Account reconciliation, including negotiating and collecting outstanding amounts and sending work flow to finance to allocate missing payments.
- Follow up on non-payments.
- Resolve queries and escalations.
- Provide administration support; Customer relationship and service support.
Education
National Diploma - Marketing
- Graduated with Honours
- Intelligence Integrity
Matric certificate (NCEA Level 3 equivalent)
Skills
Microsoft Essential skills
Reporting
Conflict management
Data analytics
Presenting
Customer Service
Problem solving
Good communication
Multitasking
Reliable
Detail-oriented
Passionate about delivering exceptional customer experiences
Open-minded
Perceptive
Proactive approach
Strong problem-solving skills
Genuine commitment to supporting customers and contributing to team success
Personal Information
Work Permit: Open Work Visa (exp: 14/07/2027) No employer support required. Applying for Permanent Residency in September 2026.
Languages
English
Section name
Open Work Visa (exp: 14/07/2027) No employer support required. Applying for Permanent Residency in September 2026.
Timeline
Temporary General worker
Caspak
04.2026 - 05.2026Read More
Customer Specialist Representative
ASB Bank
03.2023 - 12.2023Read More
Customer Service Representative
First National Bank
07.2013 - 06.2022Read More
Vodacom Subscriber Collections
Vodacom
07.2012 - 07.2013Read More
Impoqabulungu Senior Secondary School
Matric certificate (NCEA Level 3 equivalent)
Read More
Mangosuthu University of Technology
National Diploma from Marketing
Read More