Qiuman Mai

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.

• Delivered human resources financial support by certifying and processing payroll, completing deposits, performing pay adjustments and promptly distributing checks.
• Prepared working papers, reports and supporting documentation for audit findings.
• Provided journal entries and performed accounting on accrual basis.
• Tracked funds, prepared deposits and reconciled accounts.

Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

• Created and delivered HR training sessions to staff, managers and executives.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Conducted performance reviews and provided feedback to managers on employee performance.