Summary
Overview
Work History
Education
Skills
Timeline
Generic

QiuYan (Katie) Guo

Auckland,New Zealand

Summary

Customer-focused and results-driven professional with over 10 years of experience in retail sales, team leadership, and client relationship management across the finance, luxury, and e-commerce sectors. Skilled in customer engagement, performance analysis, and operational efficiency. Proven ability to drive revenue growth, manage staff, and deliver high-quality service in fast-paced environments. Fluent in English and Mandarin, with a working knowledge of Cantonese. Now seeking to transition into the banking industry to apply strong service and financial skills in a professional, client-oriented setting.

Overview

17
17
years of professional experience

Work History

Counter Manager

YSL Beauty – Farmers Botany
Auckland, NZ
01.2021 - Current
  • - Lead daily operations of a high-performing retail counter, managing a team to exceed sales targets and deliver premium customer service
  • - Maintain accurate financial records and daily cash handling processes
  • - Analyze sales data to generate regular reports for brand and store management
  • - Implement marketing promotions to drive customer engagement and product sales
  • - Resolve customer concerns effectively, ensuring loyalty and satisfaction
  • - Mentor and coach team members, providing training and regular performance feedback

Sales Consultant

Michael Hill Jeweller
, New Zealand
01.2018 - 01.2021
  • - Advised customers on high-value purchases, building long-term trust and loyalty
  • - Handled transactional processes including payments, returns, and warranty services
  • - Consistently achieved and exceeded personal sales KPIs
  • - Maintained detailed client records to ensure personalized follow-up and service
  • - Contributed to the store’s daily operations including opening, closing, and reporting

E-Commerce Business Owner

KK Selection
Auckland, New Zealand
01.2012 - 01.2018
  • - Managed an independent e-commerce operation, exporting New Zealand goods to China
  • - Oversaw customer support, logistics, product sourcing, and digital marketing
  • - Analyzed revenue trends and adjusted business strategy to maximize profitability
  • - Handled all customer interactions, returns, and complaints with a focus on efficiency and professionalism

Senior Manager

Hanfor Investment Company Ltd.
Beijing
01.2010 - 01.2012
  • - Conducted investment analysis and provided recommendations for asset allocation
  • - Supported capital market activities including equity offerings and investor presentations
  • - Prepared financial and marketing documentation for high-level stakeholders

Senior Consultant

Dataon (China) Ltd.
Beijing
01.2009 - 01.2010
  • - Advised clients on mergers, capital raising, and investment strategies
  • - Provided tailored solutions to meet client financial goals
  • - Introduced clients to financial products, managed risk discussions, and supported technology implementation
  • - Delivered excellent client service in a competitive, high-pressure environment

Education

Master of Business Administration -

Auckland Institute of Studies
Auckland, New Zealand

Bachelor of International Business Studies -

Auckland Institute of Studies
Auckland, New Zealand

Skills

  • - Exceptional customer service and relationship management
  • - Cash handling and sales transaction experience
  • - Team supervision and performance management
  • - Strong communication across cultures and languages
  • - Sales analysis and reporting
  • - Inventory and compliance management
  • - Problem-solving and decision-making under pressure
  • - Fluent in English and Mandarin; understands Cantonese

Timeline

Counter Manager

YSL Beauty – Farmers Botany
01.2021 - Current

Sales Consultant

Michael Hill Jeweller
01.2018 - 01.2021

E-Commerce Business Owner

KK Selection
01.2012 - 01.2018

Senior Manager

Hanfor Investment Company Ltd.
01.2010 - 01.2012

Senior Consultant

Dataon (China) Ltd.
01.2009 - 01.2010

Master of Business Administration -

Auckland Institute of Studies

Bachelor of International Business Studies -

Auckland Institute of Studies

Similar Profiles

CREATE PROFILE
QiuYan (Katie) Guo