Quang Le
Auckland,AUK
Summary
- A reputable customer service professional brings strong phone speaking skills, paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. A punctual and responsible individual polished in navigating multiple computer systems and applications.
- Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty, and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
- Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Woolworths Supermarket
Mangere, 2153
07.2017 - Current
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Proposed or approved modifications to project plans.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Monitored phone calls to provide feedback and coaching.
- Worked effectively in team environments to make the workplace more productive.
Skills
- Customer service
- Product knowledge
- Relationship building
- Time management
- Sales promotion
- Customer relationship management
- Feedback coaching
- Complaint investigation
- Positive and constructive feedback
- Information security
- Issue resolution
Languages
Vietnamese
Full Professional
Timeline
Customer Service Manager
Woolworths Supermarket
07.2017 - Current
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