Quastasia Stowers
Auckland,Howick
Summary
From 2022 to 2025, I took time away from work to focus on my family while simultaneously pursuing a diploma in Legal Studies. This period allowed me to explore a new area of interest and develop a strong passion for the legal field. However, during my employment as an Assistant Manager at Hirepool Limited NZ, I demonstrated a dynamic leadership style with a proven track record in staff management and team leadership. I consistently excelled in customer service, significantly improving client satisfaction. My strong blend of strategic oversight and interpersonal skills contributed to operational success, reflecting my commitment to excellence and innovation. With a solid background in leadership and team management, I have a proven ability to drive results, foster team collaboration, and adapt to dynamic environments. Known for my reliability, effective communication, and dedication to delivering high-quality outcomes, I consistently strive to exceed expectations
Overview
11
11
years of professional experience
Work History
Assistant Manager
Hirepool Limited NZ
Auckland, AUK
06.2020 - 05.2023
- Coordinated with vendors on inventory replenishment, ensuring product availability.
- Managed inventory levels of rental gear to secure all hires.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Fostered strong customer relationships to enhance overall customer relations and support ongoing business growth.
- Assisted in budget preparation, ensuring alignment with financial goals for the month.
- Collaborated with the branch manager to set sales targets and strategies
- Oversaw branch KPI, late hire report, cycle billing and end of month reports.
- Mentored staff members in their professional development by offering delegation and support.
- Supervised day-to-day operations of the branch to meet performance, quality and service expectations.
- Proficient in utilising computer systems and highly skilled in navigating various technologies
Customer Service Representative
Hirepool Limited NZ
Auckland, AUK
10.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled calls and emails efficiently, finding satisfactory resolutions for the customer
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and use (Elevated platform licence)
- Maintained detailed records of customer transactions, ensuring accurate documentation.
- Coordinated shipping for gear efficiently to customers and branches.
- Proficient in utilizing computer systems and highly skilled in navigating various technologies
Customer Service Representative
Vehicle Testing New Zealand
Auckland, AUK
01.2016 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs (driver licensing and motor vehicle licensing course)
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Effectively processed and entered driver licensing and motor vehicle licensing data into the New Zealand Trasport Agency system with accuracy and efficiency.
- Proficient in utilising computer systems and highly skilled in navigating various technologies.
Office Junior
Legri Hobson Chartered Accountant
Auckland, AUK
01.2012 - 01.2016
- Created and organised new client files and folders.
- Managed the filing of client documents.
- Performed photocopying tasks.
- Shredded documents.
- Prepared documents using Excel and Word.
- Maintained office cleanliness.
- Provided assistance to the accountant with specific requests.
Education
Diploma - Legal Studies
Toi Ohomai Institute of Technology
2025
Certificate - Business (First Line Management)
Toi Ohomai Institute of Technology
2021
NCEA Level 1 & 2 -
Mcauley High School
2015
Skills
- Staff management/ Team Leadership
- Customer service
Reference
References on request
Timeline
Assistant Manager
Hirepool Limited NZ
06.2020 - 05.2023
Customer Service Representative
Hirepool Limited NZ
10.2018 - 06.2020
Customer Service Representative
Vehicle Testing New Zealand
01.2016 - 10.2018
Office Junior
Legri Hobson Chartered Accountant
01.2012 - 01.2016
Diploma - Legal Studies
Toi Ohomai Institute of Technology
Certificate - Business (First Line Management)
Toi Ohomai Institute of Technology
NCEA Level 1 & 2 -
Mcauley High School