Film ministry leader at First Love Church
Queen Irabor
Auckland
Summary
I am a fourth year Law student at Auckland University of Technology. I am excited to transition from over 15 years of customer service experience into a role that reflects my passion for Law. I have transferable skills that I believe will be valuable in a law related role such as strong communication skills, interpersonal skill, hard work ethic, team player, client focused, easily adaptable to new challenges and a fast and willing leaner.
Overview
6
6
years of professional experience
Work History
Wilson Parking
Customer Care Agent
03.2023 - Current
- Skilled at working independently and autonomously in a full-time night shift role.
- Taking initiative to prevent crime by vigilantly reviewing CCTV in control room.
- Liaising with police to report suspicious activity and providing CCTV footage.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained new staff, effectively equipping them with tools needed to make difficult decisions when working night shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Maintaining integrity when processing transactions involving personal customer details and credit card details.
Receptionist
UBS
12.2022 - 03.2023
- As a reception for UBS my role was to greet stakeholders, shareholders and UBS clients, setting up client meetings, organising caterings, helping with Amex claims using SAP, resolving client issues, organising security clearance for new staff, training new receptionist prior to leaving role
Lending Officer
Latitude Finance
11.2021 - 03.2022
- This was a contracted role requiring a high level of detail and thoroughness
- My role as a member of the lending team at Latitude was to verify documents such as primary identification, proof of income and other supporting documents needed to ensure customers met the prerequisite for their loans to be granted, whilst adhering to procedures that enabled us as lenders to grant applications responsibly
- An eye to detail when calculating income and verifying document, showing initiative as well as doing the job right the first time were essential skills that I mastered in this role
After hour’s Customer Service Rep
Geneva Health Care
02.2020 - 07.2020
- As an after hour’s customer service representative for Geneva healthcare, I was the first line of contact for both support workers and clients when they contacted outside office hours
- The role included allocating support workers to clients based on the requirements and history of the client, communicating with clients and ensuring their needs are met, contacting client’s next of kin when required and liaising with client’s coordinators with any updates from the client, support worker or next of kin of the client
Customer Service Representative
Chorus New Zealand
01.2019 - 12.2019
- As a member of the consents admin team, my role was to ensure that end customers are connected to the fibre network as quickly and efficiently as possible
- My responsibilities includes validating orders that come into our consents admin team queue, in order to get them to third party service companies swiftly
- My role as a customer service representative involved making courtesy outbound calls and receiving inbound calls from customers to ensure we had the correct details for a successful Fibre connection and to give customers an opportunity to ask further questions as to what the process entailed
Education
Bachelor of Law - Human Resources & Employment Relation
Auckland University of Technology
12.2025
Skills
- Compliance & Documentation
- Ability to learn processes quickly
- Vigilant researcher
- Attention to detail
- Client focused solutions
- Critical thinking
- Computer skills, proficient in Salesforce, Microsoft Word and Microsoft word & Microsoft Excel
- Excellent communication
- Organization and time management
Accomplishments
- Participating in junior & Senior moot competition at AUT
- Participating in junior client interview competition at AUT
- Maintaining a B average whilst working fulltime at Wilson Parking and studying fulltime at Auckland University of Technology
Interests
Timeline
Wilson Parking
Customer Care Agent
03.2023 - Current
Receptionist
UBS
12.2022 - 03.2023
Lending Officer
Latitude Finance
11.2021 - 03.2022
After hour’s Customer Service Rep
Geneva Health Care
02.2020 - 07.2020
Customer Service Representative
Chorus New Zealand
01.2019 - 12.2019
Bachelor of Law - Human Resources & Employment Relation
Auckland University of Technology
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