Queenie Pang
Invercargill,STL
Summary
Ambitious executive, successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Pursuing challenging new position at a growing organization. Multi-talented adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including financial administration, revenue generation, and strategic planning.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Homestay Operator
WinJ Management
10.2023 - 12.2024
- Directed calls through multi-line phone system, ensuring efficient communication.
- Responded promptly to customer inquiries, resolving issues around the clock.
- Conducted property inspections weekly, arranging necessary repairs for upkeep.
- Managed OTA systems and pricing.
- Supplier communications, and overall business operations.
- Scheduled staff effectively to maintain seamless operations.
- Monitored inventory levels and placed orders to ensure supplies remained stocked.
Manager
Central City Camping Park
10.2024 - 11.2024
- Oversaw daily operations of camping facilities and guest services.
- Developed and implemented park policies to enhance guest experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated maintenance and repairs for camping equipment and amenities.
- Reviewed completed work to verify consistency, quality, and conformance.
Guest Service Executive
FarEast Hospitality – (Village Hotel Katong & Changi)
10.2022 - 05.2023
- Developed operational strategies to enhance hospitality services efficiency.
- Implemented guest feedback systems to improve service quality and satisfaction.
- Supported VIP guest services in hotel club lounge for premium experience.
- Trained staff in customer engagement techniques, POS system usage, and service excellence.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Duty Manager & Stock Controller
Oyster Cove Restaurant
12.2020 - 07.2021
- Managed staff performance, training, and shift delegation to optimize operational efficiency.
- Monitored inventory levels and controlled costs to minimize waste effectively.
- Supported front-of-house and back-of-house coordination for seamless service delivery.
- Supervised daily operations to enhance overall restaurant service quality.
- Implemented safety protocols to maintain secure environment for guests and employees.
- Ensured compliance with local licensing laws regarding alcohol service regulations.
- Oversaw cash handling procedures, guaranteeing accurate transaction processing.
Assistant Manager
45 on Avenal Motel
12.2019 - 06.2021
- Managed reservations, guest check-ins, and daily front desk operations.
- Created invoices and processed payments according to financial regulations.
- Assisted with stock control, linen orders, and cleaning supply management.
- Maintained high housekeeping standards, and supported maintenance needs.
Receptionist
Central City Camping Park
11.2018 - 07.2020
- Greeted visitors with professionalism, ensuring a friendly and welcoming atmosphere.
- Maintained cleanliness of reception area to enhance guest experiences.
- Delivered exceptional customer service during interactions with internal and external clients.
- Processed customer payments through cash registers or point-of-sale systems according to company policies.
Waitress
Bombay Palace Restaurant
03.2018 - 12.2018
- Managed cash register, processing customer payments securely and efficiently.
- Resolved customer complaints effectively to uphold satisfaction levels.
- Built positive relationships with regular customers through friendly interactions.
- Communicated with kitchen staff to monitor item availability and wait times.
Education
IELTS -
IELTS
International11-2019
O'Level -
Acceleration Tuition Center
Kota Kinabalu, Malaysia12-2016
Skills
- Customer service and hospitality operations
- Team leadership and training
- Reservation and booking systems
- Inventory management
- Event support and guest services
- Problem solving and conflict resolution
- Multilingual communication
Certification
- Certified Barista, Australian Barista School - 2019
Languages
English
Full Professional
Chinese
Native or Bilingual
Chinese (Cantonese)
Professional Working
Malay
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceTimeline
Manager
Central City Camping Park
10.2024 - 11.2024
Homestay Operator
WinJ Management
10.2023 - 12.2024
Guest Service Executive
FarEast Hospitality – (Village Hotel Katong & Changi)
10.2022 - 05.2023
Duty Manager & Stock Controller
Oyster Cove Restaurant
12.2020 - 07.2021
Assistant Manager
45 on Avenal Motel
12.2019 - 06.2021
Receptionist
Central City Camping Park
11.2018 - 07.2020
Waitress
Bombay Palace Restaurant
03.2018 - 12.2018
IELTS -
IELTS
O'Level -
Acceleration Tuition Center
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