Quelin Tamihana-Joe

· Maintained a positive attitude throughout all tasks that were required of me.

· I am confident in myself and in the way I perform tasks.

· Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.

· I’m always able and willing to adapt and perform in any circumstances.

· I have the mental and emotional capacity of a mature adult.

· I am genuinely passionate in helping others to provide the best service I can.

· I am friendly and approachable when engaging with others.

· From working with Qantas, I understand how imperative it is to demonstrate resilience and always thrive to continue to perform to my best ability.

· Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving problems that became apparent.
• Demonstrated excellent communication skills towards customers and colleagues.
• Handled an extremely fast-paced cafe environment while prioritising the needs of the customers and ensuring satisfaction in their experiences.
• Responded effectively and efficiently with customer requests and inquiries.