Queneley Asooge-VTogia
Onehunga,Auckland
Summary
Highly organised and detail-oriented Administrator committed to maintaining productive and quality-driven environment. Skilled at easily transcending cultural differences.
Collaborative and versatile professional with willingness to learn and adaptability to changing circumstances. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Administration Support Officer
Australian Energy Regulator (AER)
Lonsdale , Melbourne
2022.06 - 2023.10
- Provided administrative support to management and other staff.
- Organized meetings, making bookings and travel arrangements for staff.
- Answered telephone calls and emails from internal and external customers.
- Managed calendars for multiple people within the department.
- Processed incoming and outgoing mailings on a daily basis.
- Assisted in preparing presentations for senior management team members.
- Performed data entry tasks into various databases.
- Responded to inquiries from internal and external customers in a timely manner.
- Greeted visitors upon arrival at the office.
Administration Officer
NAB Beneficiaries Services Team
Docklands , Melbourne
2019.01 - 2022.05
- Monitored the team's shared mailbox and collaborated with internal departments to ensure proper resolution of cases and timely delivery of services.
- Engaged in conversation with customers to understand needs, resolve issues and answer any beneficiaries related inquiries.
- Conducted phone interviews with beneficiaries to determine eligibility for benefits.
- Answered incoming calls from beneficiaries and provided information on policies, procedures, regulations and services.
- Researched and analyzed data to identify discrepancies or inaccuracies in records, claims or applications.
- Maintained a high level of confidentiality when dealing with sensitive information.
- Verified accuracy of information submitted by applicants prior to approval.
- Documented all interactions with beneficiaries including case notes and contact logs.
- Assisted in the development of new processes related to beneficiary services.
Account Management and Payment Associate
NAB Retail and Institutional Banking
Docklands , Melbourne
2016.08 - 2018.12
- Reviewed and analyzed customer accounts to ensure accuracy of transactions.
- Provided customer service support for inquiries regarding transactions, fees and more.
- Researched discrepancies on account activity by contacting customers or other departments.
- Analyzed customer data, transaction information, and other relevant documents for potential fraud.
- Conducted investigations into suspicious transactions to identify and mitigate risk.
- Maintained accurate records of all transactions processed.
- Gathered and processed documents in electronic and hard copy format to assess wholeness and completion.
- Assisted with training new staff members on transaction processing procedures.
- Generated reports to track daily transactions and prepare summaries for management review.
Unsecured Lending Specialist
ANZ Direct Centre
Dorcas , South Melbourne
2013.09 - 2016.01
- Resolved customer inquiries related to account balances, payment history and other issues in an efficient manner.
- Performed verification of customer's employment status, income level, debt-to-income ratio, and other factors to ensure compliance with regulatory standards.
- Conducted credit analysis and approved or denied loan applications based on credit history, income, and other criteria.
- Provided guidance to customers regarding the terms and conditions of their loans.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Updated client account information and records in banking systems and databases.
- Educated customers on loan options available to them including repayment ability and affordability.
- Reviewed existing client portfolios regularly to identify potential refinancing opportunities.
Business Support Consultant
ASB Bank Limited
Dominion Road , Auckland
2007.08 - 2013.09
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
- Completed paperwork associated with opening new accounts including KYC forms.
- Responded promptly and effectively to emails from customers seeking advice or assistance.
- Processed loan applications and reviewed credit reports for accuracy.
- Conducted financial analysis on loan requests to determine the risk associated with each request.
- Analyzed customer data to identify potential cross-selling opportunities for additional bank products and services.
- Helped customers understand and use mobile applications and online banking.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
Education
Business Administration
The Institute of Health And Nursing Australia
Melbourne Australia2022-11
Statement of Attainment
Deakin University Australia
Melbourne Australia2019-10
Skills
- Administrative Support
- Customer Acquisition
- Verbal And Written Communication
- Service Processes
- Office Administration
- Business Solution Development
- Banking Principles
- Customer Networking
References
References available upon request.
Timeline
Administration Support Officer
Australian Energy Regulator (AER)
2022.06 - 2023.10
Administration Officer
NAB Beneficiaries Services Team
2019.01 - 2022.05
Account Management and Payment Associate
NAB Retail and Institutional Banking
2016.08 - 2018.12
Unsecured Lending Specialist
ANZ Direct Centre
2013.09 - 2016.01
Business Support Consultant
ASB Bank Limited
2007.08 - 2013.09
Business Administration
The Institute of Health And Nursing Australia
Statement of Attainment
Deakin University Australia
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