Quentin Howell
Dunedin,OTA
Summary
Accomplished Senior Support Worker with a proven track record at Stepping Stone Trust, enhancing client satisfaction through personalized care and innovative policy development. Excelled in fostering independence and well-being, demonstrating exceptional patience, and training skills.
I am now looking for a more flexible position that will enhance my professional development skills, ideally I would like to be in a role engaging with others, in a way where I am able to help/support - having worked within the health sector and also within call centre environments (previously to Solar Pro - included in CV have worked at Contact Energy and also HRV)
I have strong customer relation experience and can work across multiple CRM systems and databases.
You'll find my skill set as being adaptable and eager, one who works well independently and has great time management skills . Im a very positive and patient person and will always give 100%.
Overview
10
10
years of professional experience
Work History
Senior - Support Worker
Stepping Stone Trust
09.2022 - Current
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Played a key role in the development and implementation of new policies, procedures, and protocols to improve service quality.
- Contributed to the development of person-centered care plans, promoting independence and well-being among clients.
- Developed strong relationships with clients'' family members and external stakeholders, fostering trust through consistent communication.
- Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.
- Provided essential daily living assistance to clients, enabling them to live independently within their own homes.
- Assisted clients in achieving personal goals, fostering their growth and development through targeted support interventions.
- Delivered high-quality care to clients with diverse needs, ensuring a safe and comfortable living environment.
Senior Support Worker
McGlynn Homes
01.2016 - 01.2021
- Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
- Participated in ongoing professional development opportunities to stay current on best practices in the human services field.
- Efficiently managed time-sensitive tasks such as appointment scheduling or transportation arrangements for clients.
- Improved team communication and collaboration through the implementation of regular staff meetings and open channels for feedback.
- Provided essential daily living assistance to clients, enabling them to live independently within their own homes.
- Managed medication administration processes for multiple clients, adhering strictly to established protocols for accuracy and safety purposes.
- Assisted clients in achieving personal goals, fostering their growth and development through targeted support interventions.
- Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.
Call Centre/Sales and Marketing Representative
Solar Pro LTD
02.2014 - 02.2016
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Expanded market reach by conducting thorough industry research and identifying potential new clients.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Exceeded quarterly sales targets through diligent follow-ups, customer-focused solutions, and persuasive negotiation skills.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Streamlined sales processes by utilizing CRM software, improving efficiency and time management skills.
- Participated in skills development initiatives to promote team competence and success.
Education
NZQA
Dunedin Skills
- Health and safety awareness
- Patience and Tolerance
- Self-awareness
- Training and mentoring
- Customer Service and problem solving
- Sales and retention
- Data entry
- General medical knowledge
- Respectful and Compassionate
- Time Management
- Elderly Care
- Multitasking and Organization
- Flexible schedule and availability
Timeline
Senior - Support Worker
Stepping Stone Trust
09.2022 - Current
Senior Support Worker
McGlynn Homes
01.2016 - 01.2021
Call Centre/Sales and Marketing Representative
Solar Pro LTD
02.2014 - 02.2016
NZQA
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