Qui Dang
Otahuhu,Auckland
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
Telesales Consultant
Shopee
Ho Chi Minh City , Vietnam
01.2021 - 10.2021
- Recommended call routing strategies, reducing average on-hold times.
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Trained junior agents on customer service excellence, boosting customer satisfaction rates.
- Improved call metric standards to exceed performance KPI targets.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
Real Estate Salesperson
KTP Real Estate Company
Ho Chi Minh City, Vietnam
10.2017 - 12.2020
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Professionally represented sellers in complex negotiation with prospective buyers.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Developed close relationships with area realtors and promoted builders to boost referral network.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Answered phone calls and emails from potential and existing customers.
- Showed residential properties and explained features, value and benefits of available homes.
- Verified completion of legal formalities prior to closing dates.
Education
Master of Management - Management
ICL Graduate Business School
New Zealand 10/2022 -
Bachelor of Finance and Banking - Finance and Banking
Tra Vinh University
Vietnam 01/2013 - 06/2017
Skills
Time Management skill
Problem-solving skill
Communication skill
Teamwork
Leadership skill
Adaptability skill
Languages
English
Intermediate
Timeline
Telesales Consultant
Shopee
01.2021 - 10.2021
Real Estate Salesperson
KTP Real Estate Company
10.2017 - 12.2020
Master of Management - Management
ICL Graduate Business School
10/2022 -
Bachelor of Finance and Banking - Finance and Banking
Tra Vinh University
01/2013 - 06/2017
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