Summary
Overview
Work History
Education
Skills
References
Timeline
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Quinn Leilani Irwin

Auckland,AUK

Summary

My name is Quinn Irwin, age (06/08/08). I have been a reliable Front of House employee, with demonstrated experience in the hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles. I am a fast and dedicated learner who strives to do her very best in any situation.

Overview

3
3
years of professional experience

Work History

FOH Staff Member

Olivers Cafe Orewa
Orewa , Auckland
03.2025 - 05.2025
  • Greeted customers and provided excellent customer service.
  • Promoted special events, specials, discounts. to customers throughout shift.
  • Performed opening and closing procedures according to established guidelines.
  • Maintained cleanliness of dining area, including tables and floors.
  • Monitored quality control of all served dishes for presentation, taste, temperature.
  • Processed payments using POS system accurately and efficiently.
  • Resolved customer complaints promptly and professionally.
  • Greeted customers and answered inquiries in a friendly manner.
  • Fostered a positive working environment, encouraging teamwork and employee engagement.

FOH/Bartender/Barista

Tasca Beach , Orewa
Orewa , Auckland
09.2022 - 12.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Cleansed glasses with sanitizing solution after each use.
  • Performed opening and closing duties including restocking supplies.
  • Processed payments accurately and efficiently with POS system.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Effectively multitasked within fast-paced environment.

FOH Staff Member

Thai'd Up Red Beach
Red Beach , Auckland
03.2022 - 07.2022
  • Greeted customers and provided excellent customer service.
  • Promoted special events, specials, discounts. to customers throughout shift.
  • Performed opening and closing procedures according to established guidelines.
  • Maintained cleanliness of dining area, including tables and floors.
  • Conducted regular checks on restrooms to maintain a clean environment.
  • Processed payments using POS system accurately and efficiently.
  • Provided accurate order taking and cashiering services.
  • Took to-go phone orders from guests following outlined procedures.

Education

Orewa College
Auckland , Orewa

Albany Senior High School , 536 Albany Highway
Albany , 0632

Skills

  • CCustomer service
  • Team collaboration
  • Cash management
  • Cleanliness standards
  • Conflict resolution
  • Time management
  • Effective communication
  • Multitasking ability
  • Fast-paced adaptability
  • Table management
  • Payment processing
  • Stock management
  • Food & Beverage Pairings
  • Adaptability and flexibility
  • Cool Under Pressure

References

References available upon request.

Timeline

FOH Staff Member

Olivers Cafe Orewa
03.2025 - 05.2025

FOH/Bartender/Barista

Tasca Beach , Orewa
09.2022 - 12.2023

FOH Staff Member

Thai'd Up Red Beach
03.2022 - 07.2022

Orewa College

Albany Senior High School , 536 Albany Highway

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Quinn Leilani Irwin