Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quintin Van Staden

Whanganui,MWT

Summary

Motivated Service Desk Analyst committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction

Overview

9
9
years of professional experience

Work History

Service Desk Analyst

Whanganui District Hospital
Whanganui, MWT
12.2017 - Current
  • Strong problem-solving skills (essential)
  • Excellent communication skills, including updating documentation
  • Keenness to learn new technology and implement ways to improve systems
  • Demonstrate the ability to prioritize tasks, manage multiple demands and work independently
  • High customer service skills, including excellent telephone communication capabilities
  • An ability to quickly learn and up skill on different types of technologies
  • An ability to work well unsupervised
  • Prior Level 1 or 2 IT support experience
  • Provide training to all new staff on our I.T system
  • Health and Safety rep. for 3 Areas

I've work alongside our technical engineers and business users at all levels of the organization, having excellent communication skills and being able to “speak their language” is imperative. In this ever changing, complex environment, problem solving and maintaining calm under pressure, is key

Meat processor and cleaner

Land Meats
Castlecliff, MWT
05.2014 - 12.2017
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Sanitized surfaces to maintain cleanliness of food service area.
  • Educated staff members on specialty meat cuts, food handling methods and sanitation guidelines.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Manually counted Number of picked and packaged orders for any loss.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

Electrical Contractor

DMK Contractors
Gauteng
07.2011 - 10.2012
  • Facilitated work site safety by applying knowledge of safety protocol and awareness of potential hazards.
  • Oversaw work of electrical and telecommunication personnel for key clients.
  • Performed electrical installations and repair for residential and commercial projects.
  • Read complex schematics and blueprints to install and repair electrical systems.
  • Prioritized and distributed work assignments, selecting employees by strength in skills required for each task.
  • Oversaw installation, maintenance and repair of electrical systems, fixtures and appliances.

Education

Matriculated -

HTS Rhodesfield
South Africa
12.1999

Certified in single-phase and 3-phase wiring -

Skills

  • Troubleshooting Network Issues
  • Resolving Problems and Incidents
  • Microsoft Windows and Office
  • Multitasking and Prioritization
  • Interpersonal Skills
  • User Training
  • Device Installation
  • Customer Needs Assessment
  • Positive and Upbeat
  • System Configuration

Timeline

Service Desk Analyst

Whanganui District Hospital
12.2017 - Current

Meat processor and cleaner

Land Meats
05.2014 - 12.2017

Electrical Contractor

DMK Contractors
07.2011 - 10.2012

Matriculated -

HTS Rhodesfield

Certified in single-phase and 3-phase wiring -

Quintin Van Staden