R Tiatia
Manager Of Research, Data And IT
Summary
Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
Work History
National Manager IT, Data, Research and Development
Wellstop NZ
1 2020 - 5 2024
- Leading the comprehensive ICT digital transformation programme for clinical and administrative workforce
- Managing the Client Management System, Dynamics D365
- Establishing robust research development projects for the organization.
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Evaluated competitor offerings regularly to identify areas for differentiation and potential market share gain.
- Enhanced employee engagement through the implementation of targeted training programs tailored to individual needs.
- Streamlined operations for improved efficiency by conducting thorough process analysis and optimization.
- Managed a team of 30+ employees, providing leadership and direction to achieve company goals.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed comprehensive reports on organizational performance, enabling informed decision-making by senior leadership members.
- Delivered comprehensive briefings to senior leadership on department progress, challenges faced, and proposed solutions.
- Briefed senior leadership and Trust Board Directors on key findings and developments, providing actionable insights for decision-making purposes.
Regional Manager, Southern
Wellstop NZ
03.2020 - 12.2021
- Managed 15 clinical and administrative staff in delivering specialised assessment and treatment services to clients referred for harmful and concerning sexual behaviours from key clients (OrangaTamariki, Corrections, MSD and MOH).
- Increased patient satisfaction by addressing concerns promptly and implementing improvements based on feedback received.
- Successfully managed multiple clinical projects simultaneously, ensuring timely completion and positive outcomes for patients.
- Participated in interdisciplinary meetings, sharing insights on best practices and contributing to improved patient outcomes across the region.
- Worked closely with human resources to recruit top talent for key positions within the region''s clinical teams.
- Identified opportunities for cost savings without compromising quality or patient safety in regional clinical operations.
- Managed a team of clinical professionals, ensuring efficient delivery of high-quality patient care.
- Developed comprehensive performance metrics to monitor regional clinical teams'' progress and identify areas for improvement.
- Managed 15 employees with various personalities and from different cultures for large specialist counselling practice.
- Participated in weekly meetings with senior leadership to discuss progress toward achieving established targets.
- Influenced senior leadership buy-in for critical change initiatives through persuasive presentations and data-driven insights.
Postdoctoral Research Fellow
Department of Public Health, University of Otago
01.2013 - 01.2019
- Conducted comprehensive literature reviews to identify knowledge gaps and inform future studies.
- Enhanced research quality by implementing rigorous methodologies and data analysis techniques.
- Facilitated strong communication among team members through regular meetings, progress reports, and open channels of dialogue.
- Additional leadership role:Pacific Advisor Academic 0.2FTE
- Maintained accurate records of experimental procedures, observations, and findings for transparent reporting of results in publications.
- Collaborated with multidisciplinary teams to tackle complex research questions from various perspectives.
- Published research findings in top-tier academic journals, contributing to the advancement of knowledge in the field.
- Managed research projects within budget constraints while maintaining high-quality output and timely completion.
- Expanded the reach of research findings by engaging with media outlets and presenting research insights to non-academic audiences.
- Authored professional scientific papers for publishing in peer-reviewed journals.
- Designed research projects and alternative approaches and discussed results with research leads.
- Secured grant funding for further research projects by submitting well-crafted proposals and demonstrating solid preliminary results.
Education
Doctor of Philosophy - Health Sciences
University of Otago
Master of Arts - Applied Social Sciences Research
Victoria University of Wellington
Diploma - Youth Work
Commonwealth Youth Secretariat Programme, Asia Centre
Skills
Qualitative housing and public health research methods
Data Insights and SME of Microsoft CCMS Dynamics 365
Team Management
Adaptability and Flexibility
Attention to Detail
Operations Management
Staff Training and Development
Documentation And Reporting
Data-driven decision-making
Strategic Planning
Reporting management
Quality Control
Leadershipmembership
- Executive Board Member, Dwell Housing Trust, 08/2023, present
- Subject Matter Expert, Wellstop, 08/2022, 05/2024
- Independent Reference Group Member, Wellstop, 02/2022, present
- Cultural Consultant, Wellstop, 08/2021, 11/2021
- Subject Matter Expert, Wellstop, 05/2020, 05/2022
- Member, Information Technology Professionals NZ Inc., 2022, present
- Co-Investigator, World Health Organisation: Collaborating Centre on Housing and Wellbeing, 2022, present
Professionalpositionsheld
- National Manager IT, Data, Research and Development, Wellstop NZ, 01/2020, 05/2024, Leading the comprehensive ICT digital transformation programme for clinical and administrative workforce. Managing the Client Management System, Dynamics D365. Establishing robust research development projects for the organization.
- Regional Manager, Wellstop NZ, Masterton/Wellington, 03/2020, 12/2021, Managed 15 clinical and administrative staff in delivering specialised assessment and treatment services to clients referred for harmful and concerning sexual behaviours from key clients (OrangaTamariki, Corrections, MSD and MOH).
- Pacific Advisor, Department of Public Health, Wellington, 2018, 2019, Provided strategic advice on academic courses and translation of research to Pacific communities.
- Research Fellow, Department of Public Health, Wellington, 2013, 2019
Primaryinvestigatorledresearch
- Pacific Oral Health Project, Co-Primary Investigator, Central Pacific Collective, Hawkes Bay and Wellington Region, 2017, 2019
- Porirua Social Supply Study, Primary Investigator, Regional Public Health, Ngati Toa Rangatira Inc, Safer Porirua and Health Promotion Agency, 2016, 2017
- Te Ang Maitoro Cooling the Pacific, Renewable Energy, Samoan Research Lead, MFA and Trade/NZ Institute Of Pacific Research, Samoa and Kiribati, 2017, 2019
- The Benzathine Penicillin G (BPG) Reformulation Preferences Study Fieldwork, Lead Qualitative Researcher, Victoria University, The Telethon Kids Institute, Novartis Pharmaceuticals, 2016, 2017
- HRC Pacific Postdoctoral Fellow, 07/2016, 06/2017
Associateinvestigatorresearch
- Associate Investigator, Marsden Project, 03/2024, 2027, Making a home a employer-provided housing
- Associate Investigator, Living with rheumatic fever and rheumatic heart disease in Victoria, Australia: a qualitative study, Parkville, Victoria, 2022, 2023
- HKO Member, World Health Organisation Collaborating Centre for Housing, 2023
- Associate Investigator, Marsden Project, 01/2022, 2023, Predicting diabetes complications risks and costs using machine learning with equity analysis
- Associate Investigator, Public housing: Maximizing wellbeing and urban regeneration Programme, 2020, Maximizing wellbeing and urban regeneration
- Associate Investigator, Research to maximise the health and wellbeing gains from housing, 2020, Maximizing health and wellbeing gains from housing
- Associate Investigator, Oral health inequity among patients diagnosed with cancer: exploring the impacts on quality-of-life and survivorship, 2020, Oral health inequity among cancer patients
Uptakeandimpactstatement
Between 2014 and 2018, I co-designed eight (n=8) iOS software apps and web-based surveys and was acknowledged within my He Kainga Oranga/HHRP group. In total, n=1500 surveys were submitted via the iOS apps and web apps; 1,500 users and 3,400 views (web surveys only). We anticipate greater numbers of views and submissions of current studies are completed e.g. BPG The greatest advantage is the contents and functions of all Apps can be easily updated, improved and reused in studies study in Samoa & Tonga.
Recenttrainingcourses
- Cybersecurity/CTO Summit NZ, 03/2024
- NZ Information Security Fundamentals, 03/2023
- LINQ Saas Twin Modelling Platform, 02/2023
- PowerBI, 2022
- Decisions Meeting Management MS365, 2020-2022
- Harmful Sexual Behaviour Psychometric Assessments: VRS:SO, SAPROF, AIM 3, Outcome Rating Scale/Session Rating Scale evaluation, 2020-2022
Awards
- Honorary Research Fellow, University of Otago, 2022-present
- Rutherford Medal Royal Society Te Apārangi, He Kainga Oranga/Housing & Health Research Programme, 2021
- Health Research Council of New Zealand Pacific Postdoctoral Fellowship Award, 2016
- Prime Minister's Prize for Science and Innovation (Team Award), He Kainga Oranga/Housing & Health Research Programme, 2014
Affiliations
Associate Member IT Professionals New Zealand
Honorary Research Fellow, University of Otago, New Zealand
Languages
English
Native or Bilingual
Maori
Professional Working
Samoan
Professional Working
Timeline
Regional Manager, Southern
Wellstop NZ
03.2020 - 12.2021
Postdoctoral Research Fellow
Department of Public Health, University of Otago
01.2013 - 01.2019
National Manager IT, Data, Research and Development
Wellstop NZ
1 2020 - 5 2024
Doctor of Philosophy - Health Sciences
University of Otago
Master of Arts - Applied Social Sciences Research
Victoria University of Wellington
Diploma - Youth Work
Commonwealth Youth Secretariat Programme, Asia Centre