Summary
Overview
Work History
Education
Skills
Languages
Timeline
Additional Information
Generic

Hassan Ishfaq

Dubai,UAE

Summary

Hardworking and reliable operations professional with over four years of experience in travel logistics, customer service, and workflow management. Trusted as the go-to person for coordinating bookings, resolving client issues, and improving day-to-day operations. Known for staying calm under pressure, solving problems quickly, and delivering consistent service outcomes. Looking to bring strong process improvement skills, stakeholder coordination experience, and a team-focused mindset to a New Zealand organisation that values trust, collaboration, and results.

Overview

6
6
years of professional experience

Work History

Operational Executive

Al Hadaf Travel & Tourism LLC
12.2021 - Current
  • Manage day-to-day operations as the sole coordinator, serving as the main contact for clients, suppliers, and internal teams
  • Coordinate 150+ travel bookings monthly, ensuring accuracy, cost-efficiency, and timely service delivery
  • Maintain supplier relationships to secure competitive rates and reliable logistics support
  • Resolve customer issues independently, contributing to improved satisfaction and repeat business
  • Implement process improvements that reduce booking errors and shorten turnaround times
  • Track service performance against KPIs and ensure compliance with operational standards
  • Deliver post-booking support and gather client feedback to drive continuous service improvement

Front Desk Officer

United Bank Ltd
01.2020 - 04.2021
  • Managed front desk and branch operations, delivering efficient frontline service and timely client support
  • Processed financial transactions (deposits, withdrawals, account updates) with 100% accuracy and full compliance with banking protocols
  • Supported client onboarding and account servicing, contributing to improved customer retention and satisfaction
  • Coordinated appointment scheduling and client flow during peak hours to maintain service continuity
  • Collaborated with cross-functional teams (loans, compliance, IT) to resolve service issues and enhance delivery
  • Assisted in staff training on customer service standards and front desk procedures
  • Maintained strict data security and document handling in line with internal compliance policies

Education

Bachelor - Public Finance

BZU University
Pakistan
01.2019

Skills

  • Customer support proficiency
  • Cross-departmental workflow coordination
  • System optimization expertise
  • Effective communicator in multicultural environments
  • Proficient in CRM platforms (Zoho) and Microsoft Office
  • Detail-oriented in financial transactions
  • Interpersonal skills
  • Operations management

Languages

English (fluent)
Urdu (native)

Timeline

Operational Executive

Al Hadaf Travel & Tourism LLC
12.2021 - Current

Front Desk Officer

United Bank Ltd
01.2020 - 04.2021

Bachelor - Public Finance

BZU University

Additional Information

  • Work Readiness: Open to relocating to New Zealand; available for interviews with short notice
  • Notice Period: Two weeks
  • Languages: Fluent in English and Urdu, with strong cross-cultural communication skills
  • Workplace Fit: Committed to teamwork, integrity, and customer care — well aligned with New Zealand’s collaborative work culture

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Hassan Ishfaq