Rabiya Kashyap
12 Haig Avenue, Mount Roskill,AUK
Summary
Dynamic Customer-Care Underwriting Consultant with a proven track record at Suncorp, excelling in delivering profitable underwriting solutions and enhancing customer satisfaction. Adept at problem-solving and building relationships, I consistently recommend process improvements, ensuring efficiency and accuracy in high-pressure environments. Recognized for exceptional communication and attention to detail.
Overview
12
12
years of professional experience
Work History
Sales and Underwriting Consultant
Vero Insurance New Zealand Limited
05.2023 - 10.2024
- Analyzed underwriting submissions for risk assessment and policy compliance.
- Collaborated with clients to gather necessary documentation for underwriting processes.
- Reviewed and interpreted insurance policies to ensure accurate coverage evaluation.
- Developed underwriting guidelines to streamline decision-making processes.
- Coordinated with claims departments to resolve underwriting-related inquiries efficiently.
- Utilized underwriter authority to correspond with corporate risk appetite and strategy.
- Underwrote renewals by reviewing premium history, claims history and company financial condition to determine action.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
- Underwrote, managed and serviced profitable book of business.
- Ensured all underwriting activities complied with company policies and external regulations.
Sales Associate
Michael Hill
06.2019 - 05.2023
- Delivered exceptional, personalized customer service to drive Jewelry sales and elevate customer satisfaction.
- Efficiently processed sales, returns, online orders, and gift card transactions using the POS system.
- Enhanced merchandise presentation to optimize customer engagement and product visibility.
- Consistently exceeded weekly, monthly, and annual sales targets.
- Built long-term customer loyalty through strong communication and rapid support.
- Delivered compelling product presentations to secure new business opportunities. Recognized among the Top 10 Sellers in New Zealand and invited to Australia for an award ceremony.
Senior Cabin Crew
IndiGo Airlines
New Delhi, India
01.2014 - 03.2018
- Provided warm, professional greetings and clear guidance to ensure smooth, stress-free passenger boarding.
- Delivered calm, reassuring support during turbulence, delays, and other unexpected situations to maintain passenger comfort.
- Anticipated guest needs, responded promptly to requests, and upheld a consistently high standard of in-flight service.
- Ensured safety and efficiency by reporting equipment issues quickly and conducting thorough cabin and equipment checks before, during, and after flights.
Senior Customer Service Representative
Dell International Services
Chandigarh, India
08.2012 - 01.2014
- Assessed customer needs through effective questioning and delivered quick, accurate solutions, including handling 60+ inbound inquiries daily.
- Resolved escalated issues using strong interpersonal and conflict-resolution skills, supporting high client retention.
- Maintained up-to-date knowledge of policies to provide fast, reliable service while capturing customer feedback to improve satisfaction.
Education
Bachelor of Arts -
Punjab Technical University
Chandigarh, IndiaSenior Secondary -
St Xavier's Senior Secondary School
Chandigarh, IndiaSkills
- Excellent communication skills
- Relationship Building
- Underwriting solutions
- Problem solving
- Attention to detail
- Time management
- Calm under pressure
- Multitasking Abilities
- Team player with positive attitude
- Sales strategy
Timeline
Sales and Underwriting Consultant
Vero Insurance New Zealand Limited
05.2023 - 10.2024
Sales Associate
Michael Hill
06.2019 - 05.2023
Senior Cabin Crew
IndiGo Airlines
01.2014 - 03.2018
Senior Customer Service Representative
Dell International Services
08.2012 - 01.2014
Bachelor of Arts -
Punjab Technical University
Senior Secondary -
St Xavier's Senior Secondary School